Administrative Agent - Baie D'urfe

Under the authority of the supervisor, you will be responsible for informing and advising customers on flights, hotel reservations and car rentals in order to sell travel services that meet their needs and expectations. This is a great opportunity for travel agents to secure additional experience in an administrative setting. Advantages Permanent Full time position 8:30 to 4:30 or 9 to 5 Medical and dental benefits Salary $21/ hr Hybrid position Gym on site Group insurance plan Pension plan Telemedicine Responsibilities - Act as a travel consultant for the commercial section; - When required, act as a travel consultant for the vacation section; - Responsible for the operations of our corporate clients; - Take phone calls and/or execute reservation requests received by email; - Advise clients on itinerary choices and other products offered; - Advise customers on travel arrangements such as: information on reservation -and cancellation policies; - Make reservations in the computerized electronic ticketing system; - Plan itineraries for individuals and groups with our corporate clients; - Make transportation and accommodation reservations for our corporate clients; - Confirm reservations and issue itineraries and electronic tickets for our corporate clients; - Assist the supervisor with ticket invoicing as well as researching reimbursement files, as needed and appropriate; - Participate in Transat training and presentations; - Participate in the presentations of the different service providers in order to keep up to date on new developments; - Perform the weekly filing of files; - Perform the annual filing of files for the archives; - Any other related tasks requested by the immediate supervisor. Qualifications - A minimum of two (2) years experience as a travel consultant; -Travel and general knowledge, including knowledge of history and geography, are important assets; - Certified by the Canadian Institute of Travel Counsellors; - Customer service and sales skills; - Professional attitudes and behaviour (teamwork skills, autonomy, dynamism, interpersonal skills, honesty, versatility, initiative, organizational skills, etc.); - Must be able to communicate in French and English, both orally and in writing. - Fluency in other languages is an asset; - Ability to conduct monetary transactions; - Knowledge of the tourism industry and customer needs, as well as tourism products (cruises, tours, etc.); - Basic computer skills, including the computerized reservation system (Apollo) and the Internet. Summary Why Randstad? There are lots of great jobs, incredible companies, and great bosses. At Randstad, we are here to help you find the right combination for you. If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean or Melissa to arrange a meeting or send us your resume by email at brandon.freger@randstad.ca / sean.lynch@randstad.ca / melissa.cumetti@randstad.ca Add us on LinkedIn: - https://www.linkedin.com/in/sean-lynch-370492126/ - https://www.linkedin.com/in/brandon-freger-ba340392/ - https://www.linkedin.com/in/melissa-cumetti-2ab401169 For a complete list of all available jobs by division, visit www.randstad.ca good to know you Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community. Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.