Payroll Consultant, Bilingual

  • Montreal
  • Adp
ADP is hiring an experienced Bilingual Payroll Consultant. In this position, you'll help our clients leverage ADP's exceptional business solutions so they can focus on what matters most to them - growing their business. Unlock Your Career Potential: Human Resources at ADP. It's at the very core of what we do. Whether it's partnering with associates inside ADP or outside with our clients - you work across all HR disciplines - management, benefits, payroll, risk management and compliance - to deliver your human capital management expertise in an increasingly competitive global marketplace.Responsibilities:Provide support to our internal and external clients which includes instruction, navigation, troubleshooting, maintenance and evaluations to determine solutions and alternatives.Ensures proper, timely follow-up on assigned cases to ensure service level agreements and that the client experience is seamless, builds trust in ADP as a service provider.Respond professionally and timely to client regarding the use of WFN (Payroll, Time & Attendance, HRB modules).Use resources to research and respond to client inquiries requiring guidance on how to address a wide variety of payroll, pay practice, payroll tax questions and statutory and regulatory changes.Responds to & resolves all incoming telephone calls and/or email inquiries from clients; delivering the highest level of customer service within expected timelinesComplete complex projects for clients, such as calculation updates, special reports, and company set up or troubleshooting activities.Review and create internal documentation to support responses to payroll practitioner/specialist questionsIdentifies, recommends, or refers any issues or opportunities which arise from client queries to the appropriate internal ADP Team.Gains a broad understanding of ADP's multi-modular Payroll, Time and Attendance and HR application including the many complex features and configuration options.Continually upgrades knowledge and skill base through a wide variety of available resources to ensure familiarity, on appropriate statutory laws, or legislative rulings that impact clients; learns future products and new tools as they are deployed.Learns, understands, maintains and contributes to internal support processes. Proactively seek ways to provide a better service experience for clients, recommending enhancements to products and support processes.Work with internal technical support, various production departments and additional ADP Service hubs as needed to identify a resolution.Assists in the training of less tenured or new hired associates on product knowledge, process and procedures.Provide feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement.Qualifications:Minimum 3 years' experience in Payroll ADP Product knowledge in WFN is strongly preferredKnowledge of Mainframe/CCI (Paytech/Autopay) is required Experience with TLM/EZLM is an assetStrong MS Office Skills (Word/Excel) Excellent customer service and communication skills (both verbal and written) English/French Bilingualism is requiredAbility to work anywhere from 8 am - 8 pm ESTAttributes:Ability to collaborate & work effectively within cross functional teams Ability to multitask, probe, analyze, and problem solveDetail oriented and ability to follow-throughAbility to work independently, resourceful and be a strong team playerStrong organization, time management and prioritizing skills Education:Bachelor's Degree preferred or equivalent in Payroll/HR experienceCanadian Payroll Association (CPA) certification is an asset (PCP)