Office Manager/Coach

Why You Should Join Us:We at FYidoctors put our patient's well-being first and feel honoured that people across Canada and the USA trust us with something so valuable. We put health front and centre, and our doctor-led approach has helped us rapidly grow in 12 years from 30 locations to over 350. We could not have gotten to where we are without our most significant asset, our people, who now number more than 3,000 and serve thousands of valued patients across North America every day. We are committed to FYidoctors being more than just a place to work and strive to maintain a positive and supportive work environment where all our people can thrive and grow. Join our team at FYidoctors and help us have a meaningful impact on people's lives while also having fun doing it! How You'll Benefit: A comprehensive total rewards packageCompetitive wage and benefitsRapid and continued growth, ensuring a constantly challenging and rewarding environmentA workplace culture fosters a sense of collaborationOngoing training and development opportunities The Role: Our Regional Coach is looking for someone like you to bring your exceptional skills and experience with you and join us as our newest Practice Coach. The Practice Coach plays a critical role within FYidoctors and is crucial for coaching staff on processes, programs, products and ongoing education. You will become fully cross-trained to assist staff with patient service and sales. Not only that but you are truly business-minded and know how to take strategic business goals and turn them into outstanding results. This position is a full-time, permanent role working 40 hours per week. What Will You Be Doing? Fostering collaboration and teamwork among practice staff Building trust and commitment with your workgroup Training, development and coaching of staff to FYidoctors processes, programs, and products Delivering legendary customer serviceSetting and obtaining clinic revenue goals Hiring, onboarding and training of new staff Scheduling of staff/doctors AR/AP Benefits submissions and trackingBanking deposits and reconciliations Inventory management All leadership aspects of daily clinic operations  What Do You Bring? Minimum two years experience in a customer service focused retail environmentMinimum one-year experience in a coaching or leadership roleExperience in an optical environment is an assetExcellent organization and time management skillsExcellent oral and written communication skillsAbility to adapt and respond quickly to changing priorities via critical thought and problem solvingA reputation for delivering results through successful people managementGeneral PC knowledge, including Microsoft Office (Word, Excel, PowerPoint, Outlook) We appreciate your interest in FYidoctors and hope it didn't take too much time to apply. So, leave the rest to us. An actual human will review your qualifications and let you know if there's interest in moving forward. If there is, we'll follow up with more information. If there may not be a fit at this time, you'll receive a message that we hope isn't too impersonal. Please don't feel discouraged. We will have other opportunities!