Specialist, Studio Site Operations

Company Description

SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.

SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.

Job Description : Responsibilities Operational Support - 50%

• Oversee the day-to-day operational support of our studios, ensuring all facilities are equipped to achieve daily production targets
• Drive standardisation in studio-wide processes, including but not limited to beginning-of-day and end-of-day routines, equipment and supplies management, storage practices, and cleaning standards in high collaboration with Studio leaders and senior contributors
• Communicate with Studio population on critical information and changes regarding the studio space and/or services
• Anticipate the studio team's needs, and communicate it to the Real Estate team to make sure these requirements/ new programs are included in the construction and optimization process. Ex: Growth, space, new requirements etc.
• Act as the main point of contact between the Studio and Real Estate for ongoing maintenance, including triaging / prioritising Studio requests, ensuring completion of tasks and resolution of problems, and supporting with root cause analyses
• Drive the end-to-end process of inventory management regarding studio supply levels and develop replenishment plans (including but not limited to purchasing goods)
• Coordinate services and support for seasonal peak activity during evenings and weekends
• Track and maintain support ticket logs within the Studio in conjunction with the Real Estate team to ensure issues are resolved in a timely and efficient fashion

Health & Safety - 25%

• Act as the Studio representative at the Health & Safety committee
• Act as the Studio ambassador with the task of adapting company-wide standards for the Studio operations and activities
• In partnership with the Senior Manager, Health & Safety, develop and deploy Studio-specific health & safety training and onboarding
• Act as the main point of contact for the Studio in regards to security incidents including potential and actual workplace incidents and investigations
• Act as the main point of contact for the Studio in regards to security protocols and access controls

Studio Development & Operational Excellence - 25%

• Develop and implement a 5S strategy across all studios, ensuring team-wide engagement
• Work closely with the Real Estate team to support initiatives around Studio expansion and development, including identifying requirements
• Report monthly metrics relative to site performance with callouts of opportunities for increased cost efficiency, energy or waste reduction or service improvement/consolidation
• Develop processes to ensure efficiency in the way the Studio is maintained

Qualifications :

• A minimum of 3-5 years experience working in an e-commerce studio
• Strong project management skills with demonstrable experience in facility expansion projects
• Lean Six Sigma certification and/or experience preferable
• Great understanding of space. Ability to transform verbal needs into physical space/equipment/ process
• Experience with drafting, documenting and implementing standard operating procedures (SOPs)
• Experience working with Excel and Google suite
• Excellent verbal and written communication skills in both French and English

Skills :

• Solution-oriented mindset and can-do attitude to overcome challenges
• Has developed proficiency in a range of processes or procedures though on-the-job experience
• Takes a broad perspective to problems and spots new and less obvious solutions
• Works with a limited degree of supervision
• Natural ability to build relationships and to work in a team environment
• Ability to thrive in a fast-paced environment and master frequently changing production and project priorities
• Detail oriented with strong time management and organisational skills