Program Coordinator

Position Summary: The Program Coordinator is responsible for working directly with youth of varying ages.

The Program Coordinator will be responsible for the day-to-day operations of residential houses, provide crisis management, programming, and direct supervision to staff. This individual will implement behavioral/cognitive program, provide supervisory support, ensure training requirements are met, and collaborate with Program Specialists.

Social Work Degree is preferred or a Diploma in Human Service field or equivalent experience in human services in residential setting and supervisory experience preferred. In-service and additional training; job performance; clear and validated evidence of professional expertise and competent decision

This role is Monday to Friday 8:30-4:30 with a 30 minute unpaid lunch (37.5 hours/week) Must be able to be on call in the evening from Monday-Thursday.

Key Tasks and Responsibilities :This statement of duties is for the purpose of identifying this position, but not limited to :

• Manage and supervise staff day to day implementation of program services provided to residents.

• Be available by phone or in person for staff support, consult and give direction to them.

• Responsible for implementing and managing staff schedules and on-call responsibilities, as well as being on call themselves, if no direct care staff is available.

• Attend and participate in meetings with clients, staff, and other professionals such as:

• Case Planning and Transition Planning

• Integrated case management

• Meet with Social Workers

• Doctors and pediatricians

• Counselors

• Monitor quality of services and documentation to make certain that all internal and external quality assurance measures are met and prepare related performance and quality improvement reports

• Build relationships and trust with traumatized and disenfranchised children and youth of varying ages

• Ensure safety of residents and promote confidentiality

• Develop and facilitate independent life skill programming as needed

• Meet with existing staff, conduct daily walk through an orientation check list

• Meet with new staff, go through an orientation check list

• Review daily case notes of staff at resources

• Write accurate and descriptive case notes and critical incidents

• Provide mediation and conflict resolution as appropriate, to address all conflict and safety concerns in the home

• Document all meetings and progress on case management notes of resident’s activities and maintain resident’s records

• In collaboration with program manager, conduct weekly, monthly, quarterly, and annual reports on task assignments and goals, as well as routine audits of resident files

• Respond to crisis as needed and respond appropriately to emergencies including contacting appropriate staff, being available on weekends and evenings for crisis intervention if needed

• Promote the cooperative, harmonious, teamwork and professional environment WS strives to maintain within the workplace

• Conduct performance reviews with staff, have follow up meeting and set up goals and expectations for them

• Promote an atmosphere of dignity and respect in line within the philosophy and policies of WS to all residents and staff

• Participate Integrated Case Management meetings and implement recommendations out of them

Other responsibilities include:

• Maintain a monthly budget for each of the resources
• Maintain a staff development budget
• Create employee reviews after first 6 months, then yearly
• Plan and organize regular staff meetings
• Setting up new resources and closing resources
• Work with management team to implement TYC & C policies, protocol, and procedures
• Uphold WS policies

Additional Qualifications:

• Residential care experience.
• Minimum 2 years’ experience working with youth and sensitivity to the needs of sexually exploited youth is required.
• An experience working with mental health related issues, complex trauma, substance abuse, court involved youth, domestic violence, HIV/AIDS, child welfare related issues and crisis intervention techniques is required.
• Demonstrated ability to facilitate small groups and workshops.
• Certified in Child/Adult CPR and First Aid level 1 and Non-Crisis Intervention Training.

Job Competencies:

• Attention to details
• Positive attitude toward others
• Empathetic outlook
• Excellent written and verbal communication
• Flexibility
• Following directions
• Taking Initiative
• Meeting standards
• Multitasking
• Personal accountability
• Project/Task and Goals Focus
• Respect for policies
• Team Player
• Excellent Administrative Duties

Behavioral Competencies:

• Adaptable
• Organized workplace

Core Values:

• Developmentally Grounded, Trauma Informed, Culturally Competent, Gender Responsive, and Strengths Based.

Salary : $29.85-$34.26 per hour

Benefits :

• Dental care
• Extended health care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Licence/Certification: