Project Manager

Description

This role is responsible for developing and strengthening relationships to promote ABK/Canstar and ensure a steady flow of claims. They are also responsible for providing estimates on new jobs and managing each job from start to finish. Each PM builds and maintains relationships with different insurance companies and adjusters so that ABK/Canstar is the restoration company of choice. You will have the chance to travel around the Penticton/Southern Okanagan region and the surrounding areas - no day is the same!

What you’ll be doing as a Project Manager

• Attend new claims and inspect progress and work quality throughout the project lifespan. Personal Protective Equipment is available for use and at times is mandatory (half-face respirator, Tyvek suits)
• Complete scoping, sketching, estimating, job costing, coordinating of resources and communicating with insured and adjusters for residential and commercial mitigation and reconstruction
• Educate the client on the process of the timing of service delivery and realistic expectations for contents, emergency work, abatement and repairs
• Ensure industry KPIs are met or exceeded
• Liaise with appropriate departments and sub-trades to ensure that work is completed on time, on budget and meets Canstar quality standards
• Liaise with appropriate departments, sub-trades, homeowners and adjusters of the status of work. Inspect progress and work quality throughout the project lifespan
• Work with assigned Project Coordinator to ensure all administrative aspects of the jobs are performed in a timely and accurate manner
• Work with appropriate resources to ensure that invoices are paid in a timely manner at an acceptable margin
• Deliver exceptional customer service to insurance stakeholders, homeowners and property managers. Be proactive in resolving customer service issues
• Build and maintain relationships by meeting adjusters on jobs, providing timely and accurate estimates and billings, networking and attending industry meetings. Generate new leads through relationships with adjusters and project managers
• Ensure all relevant safety standards are followed according to Canstar and WSBC requirements

You have

• 4-5 years of hands-on experience in the restoration industry preferred.
• A book of existing clients & business is considered an asset but not required.
• Experience in carpentry, abatement or water damage preferred
• IICRC WRT certification will be a strong asset
• Ability to write and interpret scopes (traditional & Xactimate) an asset
• Ability to communicate effectively in English (verbal and written)
• Ability to use technology (iPhone, tablet, computer, restoration software)
• Intermediate skills in MS Office (excel, outlook, word)
• Ability to multitask, prioritize and manage time
• Ability to work with and lead a team
• Valid BC driver’s license with a satisfactory driver abstract
• Have own vehicle (vehicle allowance provided)
• Clean criminal record as it relates to work

Why join the ABK/Canstar Restorations team?

Canstar is a Canadian restoration company, locally owned and operated since we opened in 1985 - we have 11 branches both in BC and in AB. We are a company who loves taking part in community events and we are pleased to help our furry friends by sponsoring the BCSPCA. We pride ourselves as being the best in the restoration industry by providing excellent service, prioritizing safety, and delivering a very high level of quality work to our customers.

We have a great benefit program with extended health and dental, RRSP matching, vacation and paid sick/personal days. We invest in your future by offering a tuition reimbursement program, career advancement and training opportunities to get you to the next step in your career!

We take good care of our customers and our team

Where

Penticton with travel throughout the Southern Okanagan Region. Job sites are mostly indoors.

When

• Typical office hours are Monday to Friday 8:00am - 4:30pm
• This position does have a component of after hours on-call shifts on a rotation basis. Industry is 24/7 and some after hours work is expected.

Experience : Preferred

• 4 - 5 years: Restoration

Licenses & Certifications : Preferred

• IICRC - Water Dam (WRT)