.. your typical day look like? As a Manager, you will lead the delivery of IT Specialized Assurance services to premier international organizations. In .. to leading IT audit work, you will oversee deliverables, assisting our clients to .. read more
Int. Application Analyst to provide second level support for a Financial ClientMust Have5 years as an Application Analyst5 years with SQL and Service NowCreating stories in JIRANice to HaveOracleFinancial IndustryDescription of duties:Provide second level support for incidents originating our operations and other business teams.Monitor the incoming incident queue and work with multiple support and development team members to resolve the issue in a timely fashion.Provide analysis and documentation of investigation and findings.Route on-going incidents to the appropriate team.Be involved in any SEV 1,2 high priority issues and any subsequent RCA's (root cause analysis).Monitor production systems (online and batch) for alerts and errors - provide notification if necessary.Monitor automated BAU activities.Create product Features & KB articles as required.Provide support for system users.Build and execute SQL queries for fixing data and/or finding data.Be involved in team meetings and process discussions as required.Work in a distributed team environment.
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