Manager, Office Operations

Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a with a high priority on your personal and professional growth.Your OpportunityOur London-Windsor offices are looking for a Manager, Office Operations. This position requires some travel within the London-Windsor area and will own the following responsibilities:Lead an administrative team of 5 Team Leads, who combined with Manager, Office Operations leads 30 staff located in multiple offices within the London-Windsor area. This includes hiring, on/off boarding, training, guidance and coachingOversee and manage administrative activities and office operations for multiple offices ensuring alignment with Firm goals and objectivesStreamline administrative processes across the multiple offices, implement best practices and provide support to all service lines that maximizes efficiency and productivity.Collaborate with leaders to ensure efficient and effective client service deliveryCoordinate and collaborate with service line leaders to support their administrative needs and provide efficient solutionsFoster a positive work environment, promoting teamwork, open communication and a high level of team engagementManage and coordinate office operations, including facilities management, repairs and maintenance and suppliesMonitor and evaluate office processes, identify areas for improvement and implement appropriate and consistent processes across the various locationsManage office expenses. This includes review and approval of supplier invoicesParticipate in budget planning for office expensesServe as a central point of contact for internal communication and foster effective communication within the London-Windsor officesResponsible for organizing and coordinating office events, such as conferences and social gatherings.Ensure compliance with regulatory requirements regarding office operations, health and safety, and security.How do we define success for your role? You demonstrate BDO's core values through all aspects of your work: Integrity, Respect and CollaborationYou understand your team’s successes, challenges, and opportunities; your team describes you as positive, professional, and collaborativeYou identify, recommend, and are focused on effective service delivery to our clientsYou share in an inclusive and engaging work environment that develops, retains & attracts talentYou actively participate in the adoption of digital tools and strategies to drive an innovative workplaceYou grow your expertise through learning and professional development.Your experience and skills5+ years of proven exemplary leadership of an administrative team, preferably in a multi office environmentExceptional interpersonal skills with ability to foster a positive, inclusive work environment, with ability to effectively communicate and collaborate at all levels. Proven experience as an Office Manager or in a similar role, preferably overseeing operations across multiple offices.Proficient in using MS Office, MS Teams, Excel, experience with Workday is an assetExperience in virtual leadership and cultivating team collaborationStrong problem-solving, analytical, and communication skills, both written and oral.Dedicated to providing exceptional client service, providing high quality work with high attention to detail. Proven ability to adapt and lead in a constantly changing business environmentProcess improvement mindset that is continuously striving to innovate our ways of working and improve the end-user experienceAbility to work in an agile environment