Service Leader

COMPANY PROFILE: The Joseph Richard Group is a collection of unique hospitality ventures owned by André “Joseph” Bourque and Ryan “Richard” Moreno. Our team operates 25 establishments together, constantly fine-tuning our concepts according to the needs of our guests. What sets us apart is our dedication to the Guest Experience; an unwavering commitment to exceptional service, top quality offerings, and a team of like-minded people.  OUR MISSION: This is your moment. Duties: Manage daily or nightly operations and ensure all service standards and guest requests are met Keep General Manager promptly and fully informed of all issues and take prompt corrective or suggest alternative course of action where necessary Complete job responsibilities and performance objectives in a timely and effective manner and in accordance with JRG policies and procedures Attends weekly Service Leader meetings Maintains favorable working relationship with all company employees to foster and promote a cooperative and harmonious working environment which will be conducive to maximize employee morale, productivity and efficiency/effectiveness Provide a favorable image of The Joseph Richard culture and uphold high industry standards Oversee and manage all areas of the restaurant and make decisions reflected in the importance to guest service Hold all employees accountable for service standards, performance and appearance Ensure guest satisfaction in all areas of food, service and environment Communicate with the team through daily log outs and updates Develop and maintain relationships to ensure guests remain loyal and return Report and record all repair and maintenance issues in a timely manner Ensure financial and payroll related administrative duties are completed accurately on time and in accordance with company policies and procedures Maximize bar profitability by ensuring correct pouring and recipes are followed Understand scheduling based on budget and sales forecast and staffing and maintaining shifts accordingly Working Conditions: Hours and shifts may vary. Includes working evenings, weekends and holidays.  Wage negotiable, based on experience Minimum of 1 year experience as a Food & Beverage Server and/or Bartender * Joseph Richard Group Food & Beverage testing * Serving It Right * First Aid Level 1 is an asset, but not required * Positive, can-do attitude * Ability to multi-task * Strong communication skills * Organizational skills