guest services agent - hotel

  • Victoria
  • Holiday Inn Express

Education: Expérience: Education Secondary (high) school graduation certificate Work setting Hospitality industry Hotel, motel, resort Tasks Register arriving guests and assign rooms Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Answer telephone and relay telephone calls and messages Provide customer service Work conditions and physical capabilities Attention to detail Fast-paced environment Standing for extended periods Work under pressure Personal suitability Client focus Dependability Efficient interpersonal skills Flexibility Organized Reliability Team player Experience Experience an asset Health benefits Health care plan Durée de l'emploi: Permanent Langue de travail: Anglais Heures de travail: 30 to 40 hours per week