Compliance Manager

JOB SUMMARY: As part of the Corporate Team, the Compliance Manager is a role that focuses on ensuring the business, its Employees, Branches, and Departments comply with established internal processes, policies, procedures, and best practices (“non-financial”). This role ensures compliance to various internal and external standards, regulations, quality expectations, and applicable local legislation and legal requirements. The successful candidate will be responsible for managing the compliance function using a variety of approaches, risk assessments, audits, monitoring, projects, and providing advice and instructions for improvement. The role reports to the Canadian Vice President of Human Resources and works in collaboration with other business functions such as Branch Human Resources, Health & Safety, Operations and Training. The successful Candidate will possess a high proficiency for attention to detail, together with having strong organization, communication, analytic and problem-solving skills. This job role will liaise with a broad variety of different stakeholders, internally and externally. The Compliance Manager will also be supported with administrative assistance. PRIMARY RESPONSIBILITIES INCLUDE (but not limited to:) Performing periodic internal audits and related reviews; identifying risks, gaps, and violations across the Canadian business and Branches. The role will also provide instructions and follow up required for corrections and improvements, and other initiatives as required. This role will also participate in correcting any defects as a result of external audits conducted on the Company (non-financial in nature); and or help with addressing identified risks and gaps. Maintain and execute on the compliance programs, standards, initiatives, and various projects, as well as providing strategies, coaching, advice, presentations and recommendations for continuous improvement across the applicable areas of the business. Collaborate and work with the VP, Human Resources and other subject matter experts to develop policies, processes, and best practices in Canada, as well as ensuring alignment with the larger Company Global policies, standards, and expectations. Be the “Point of Contact” and become the compliance subject matter go to for a variety of compliance matters; follow up promptly on compliance questions, specific requests or tasks that may require information gathering, investigation, strategies, plans, procedures and/or reports and other documentation. Participate on committees and project teams as required. Liaise with external Stakeholders and/or lead various initiatives and time-driven projects. For example, Security Clearances, or maintaining certain Government or Industry certifications, such as the Canadian General Standards Board (“CGSB”). Maintain accurate and organized compliance records as well as safeguard and secure information of the Company to ensure that it is kept private. Undertake the role as “Privacy Coordinator” when needed or requested. Oversee the Client-Contractor quality databases to ensure they are up to date and to standard, such as ensuring the proper documentation and certifications are being uploaded; for example (but not limited to) ISNworld. {Admin assistance helps support this function}. This job role may occasionally participate or assist in gathering and compiling certain information when there is no Corporate lead, such as sustainability. Update and maintain the Quality Manual as needed. Periodically update and/or answer the internal Risk Assessment questionnaire or database. May help the HR function occasionally with special initiatives or projects. All functions and tasks are carried out in an ethical and professional manner. Other related duties or responsibilities are assigned as needed. QUALIFICATIONS: A related Bachelor’s Degree or College Diploma, and/or professional business experience equivalent. The successful Candidate will have 10+ years in the general workforce, which should include at least five (5) years of progressive responsibility in a compliance or closely related job role. This is a non-financial and non-legal role, prior experience in closely related roles such as Quality, Risk, HR or Operations Audits or HR Compliance, is an asset. COMPETENCIES: In-depth knowledge of effective compliance frameworks, standards, best practices, and continuous improvement programs. Ability to interpret and write comprehensive policies, procedures and processes. Highly proficient in analytic, critical thinking, and problem solving. Is a self-starter with excellent planning, organization, and follow-up skills. Is able to liaise and interact with stakeholders and employees on different matters; is able to demonstrate leadership skills, tact and diplomacy. Communicates ideas clearly and effectively, both verbally and in written form in a concise and professional manner. Ability to personally interact effectively. Ability to think strategically and develop innovative solutions; has the capacity to coach a variety of employees and management about compliance matters. Acquires and maintains knowledge of applicable compliance standards, best practices and regulations. Ability to multi-task and carry out assignments concurrently maintaining a results orientation; can participate as an effective member of a team and meet deadlines responsibly. Demonstrates sound judgment, ability to learn quickly with a natural intellectual curiosity; has the ability to deal with ambiguity to resolve matters of complexity. Proficient in use of computers and various software applications including MS Word, Excel, Outlook, PowerPoint, and TEAMS.