Clerk, Rehabilitation Services- Ridge Meadows Hospital (RMH)

Detailed Overview The Clerk, Rehabilitation Services schedules and books patient appointments and registers and admits patients for rehabilitation within the program. Performs a variety of related clerical duties such as typing materials, preparing invoices for patients, performing reception duties, setting up and maintaining files, timekeeping, and maintaining office supplies and records. Responsibilities Schedules and books patient appointments by receiving appointment requests, making follow up appointments, assigning and adjusting dates and times in accordance with established guidelines, maintaining patient wait list, contacting doctor's offices, patient or unit to confirm patient appointment and directing patients to the appropriate area. Registers and admits new patients for rehabilitation within the program by obtaining and entering patient information, contacting referral agencies such as doctors and health care facilities to verify patient information, and completing admission and other required forms. Sets up and maintains filing systems for various department records. Types a variety of technical and non-technical documents such as correspondence, reports, minutes of meetings, medical billings, statements and forms from draft and/or dictation; composes correspondence as directed. Performs clerical duties such as answering the telephone, taking and relaying messages, re-directing calls to the appropriate department, responding to general inquiries, maintaining supplies, preparing requisitions for signature, and collecting and distributing mail. Maintains and updates various records including department activities and statistics and prepares related summary reports. Provides patients with invoices for materials/supplies purchased, according to established guidelines. As required, collects monies and issues appropriate receipts, submitting monies and documentation to the Accounts Receivable Department. Arranges meetings as directed, books meeting rooms, types and circulates notices and agendas. Records, transcribes and distributes minutes of meetings. Maintains appointment calendar for program as required. Performs timekeeping by completing payroll sheets, entering payroll information into the computerized system, submitting to payroll and processing payroll corrections as necessary. Performs other related duties as assigned. Qualifications Education and Experience Grade 12 and two years' recent related experience or an equivalent combination of education, training and experience. Skills and Abilities Ability to keyboard at 45 wpm. Knowledge of medical terminology. Ability to communicate effectively both verbally and in writing. Ability to deal with others effectively. Physical ability to perform the duties of the position. Ability to organize work. Ability to operate related equipment.