Front Desk Hotel Clerk

  • Sooke
  • Sooke Harbour House

Education: Secondary (high) school graduation certificate

  • Experience: Experience an asset Work setting :

  • Hotel, motel, resort Tasks :

  • Register arriving guests and assign rooms

  • Process group arrivals and departures

  • Take, cancel and change room reservations

  • Provide information on hotel facilities and services

  • Provide general information about points of interest in the area

  • Investigate and resolve complaints and claims

  • Process guests' departures, calculate charges and receive payments

  • Balance cash and complete balance sheets, cash reports and related forms

  • Maintain an inventory of vacancies, reservations and room assignments

  • Clerical duties (i.e. faxing, filing, photocopying)

  • Answer telephone and relay telephone calls and messages

  • Handle wake-up calls

  • Provide customer service Computer and technology knowledge :

  • Word processing software

  • Database software

  • Computerized bookkeeping system

  • Central reservation system (CRS)

  • Spreadsheet

  • Internet Transportation/travel information :

  • Public transportation is available Work conditions and physical capabilities :

  • Attention to detail

  • Fast-paced environment

  • Overtime required

  • Standing for extended periods

  • Work under pressure Personal suitability :

  • Client focus

  • Dependability

  • Efficient interpersonal skills

  • Excellent oral communication

  • Excellent written communication

  • Flexibility

  • Judgement

  • Organized

  • Reliability

  • Team player

  • Resourcefulness

  • Work Term: Permanent

  • Work Language: English

  • Hours: 30 to 35 hours per week