Warehouse Operations Manager

Description Reporting to the Business Centre Manager, the Operations Manager will work and oversee operations at the Business center(s).KEY ACCOUNTABILITIES:Works with warehouse operations staff with a strong focus on process improvement to improve efficiencies to ensure Key Performance Indicators (KPI) targets are met;Works with warehouse operations staff to identify and implement strategies that will reduce operating costs through our Continuous Improvement (CI) lean six sigma techniques;Ensures that all tasks and duties in the warehouse operations are performed in accordance with Worksafe BC and the ministry of labour to prevent workplace injuries;MAIN RESPONSIBILITIES:Creates, establishes, manages and communicates KPI progress within the warehouse operations and makes necessary adjustments as required in order to meet productivity and reduction of waste targets;Creates a continuous improvement (CI) culture within our warehouse operations through regular employee discussions, huddles, announcement boards, employee feedback and communication of all CI changes;Strong focus on process improvement (PI) in our warehouse operations and ensuring PI projects are being worked on regularly and in a timely manner and being a support function to staff from inception to implementation;Ensuring projects are being managed by putting lean six-sigma techniques into practice: Team, scope of project, current state process mapping finding & data, solutions and implementation strategy, and audit strategy;Ensure all PI projects include a variety of staff from different departments;Provides guidance and support by coaching team of lead hands;Manages Abbotsford branch health & safety program; monthly meetings, inspections with corresponding documents uploaded on our NCSI online portal;Manages inspections, maintenance, and upgrades of all operations equipment;Creates and updates standard operating procedures in each department as our business evolves;Freight management: manages freight costs for inbound & outbound shipments . Looks at ways to improve our freight costs and efficiencies and develops and maintains strong relationships with carrier partners;Supports inventory control associate with cycle counting in our Abbotsford branch through the deployment of staff to perform all physical counts in the warehouse;Maintain a system of effective communication between Sales, Purchasing and Administration leaders so that all parties are regularly updated with opportunities and challenges along with capacity outputs;Works with administrative team and payroll by keeping track and managing headcount in the warehouse;Keep open line of communication with BCM on all significant successes and challenges;Collaborates and communicates with BCM on all expenses with a financial impact over $5,000;Participates in a bi-weekly BCM manager’s call;Participates a bi-weekly Operations, Sales, and Administrative meeting with all key stakeholders;Quarterbacks a regular meeting with direct reports with a focus on CI;Ensures we hire the best talent through diligent resume reviews and in person interviews;Manage onboarding and orientation for all new operations employees;Performs any other duties as required by BCM;REQUIREMENTS:Minimum ten (10) years of industry experience preferable, or a combination of relevant experience and education;Six Sigma Black Belt or working towards is preferredServant leadership mentalityUnderstanding of general finance and budgeting, including profit and loss, balance sheet and cash-flow management;Excellent communication skills;High level of critical thinking and problem-solving skills;Ability to build relationships among managers, employees, and partners;Ability to address problems and capitalize on opportunities for the company;Energetic and positive attitude, dependable, organized and deadline-oriented;Stress tolerant;Advanced computer skills and knowledgeWhat’s in it for youWe are a major player, involved in the energy transformation in Canada. Certified* as a Great Place to Work®, we offer a dynamic work environment with great career opportunities. We promote autonomy and decision making. What sets us apart is our:Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture. A strong national network offering real opportunities to grow: our people make the difference.Among our benefits:Flexible group insurance plan customizable to your needs.Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).Group RRSP with employer contribution and TFSA.Postsecondary Scholarship Program for our employee’s children.Charging terminals available at our facilities.Years of Service Recognition Program.Come build your career with us, a growing network where our people make it happen!Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.* it is a certification within a larger organization which includes Noramco.