Senior Dental Administrator

About us:  Conveniently located, Brooks Landing Dental Clinic has been serving the Nanaimo community for over 20 years. Our practice offers a comprehensive range of dental services, including preventative hygiene, general, cosmetic and restorative dentistry, oral surgery and much more. We are committed to staying at the cutting edge of dental technology effectively while providing quality care. We pride ourselves on providing quality dental care and 4.6 stars on Google reviews, evidence of our exceptional patient service, commitment to continuous learning and innovative technology. Additionally, through working within the dentalcorp network, you will have the opportunity to work alongside and learn from some of the industry’s leading clinicians and have greater access to advanced treatment technologies and training & development, and support. https://www.brookslandingdental.ca/ Schedule: Monday to Friday 8:00 am to 4:30 pm Benefits of Joining Our Team: Competitive compensation Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more! Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education Attend social and CE events to network with dental professionals in your community Work-life balance and flexibility Access to modernized technology to provide optimal oral care to patients The wage range is from $27.00 to $35.00 per hour depending on experience. Hourly wage is determined based on the candidate's work experience and will be discussed during the interview process. Responsibilities: Lead, coach and motivate the PCC’s (patient care coordinators) team to improve productivity, engagement, and retention of patients. Communication between the front and back ends of the practice Assist the Practice Manager in training and developing new/current PCCs Delegate daily workflow, tasks, and assignments to other PCCs to ensure the team is working as one cohesive unit Fielding patient conflict, complaints, concerns and diverting to the practice manager as needed Oversee and optimize the appointment schedule Ensure each day is scheduled to goal with limited open units of Dentists and/or hygiene production time Ensure that required preauthorization's are in place the week before any major treatment is scheduled Ensure that all scheduled appointments are confirmed, and cancellations are minimized by addressing patient obstacles and motivating them to keep their appointment Reach out to new patients before and after first visit to ensure a great overall customer experience. Address any area of concerns, expectations etc. About You: Minimum 2-5 years of administration experience Team lead experience is an asset Clinical background and experience with dental software programs considered an asset Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.