Registration Services Representative

Registration Services Representative Association Services Offices (located at Westhills YMCA-YWCA in Langford, BC)

Vacancies : 1 Position : Permanent Part Time or Permanent Full Time Placement :Immediate Salary : $19.59/hour Hours :Part Time: 21-34 hours per week Full Time: 35 hours per week

Nature and Scope : Registration Services (RS) provides customer service to members and customers of the Y over the throughout the YMCA-YWCA of Vancouver Island.

Registration Services is a part of the Association Services offices and is located at the Westhills YMCA-YWCA in Langford, BC. This is an in-person position. Remote work is not available.***

The RS team has excellent communication, customer service, and administrative skills. The staff team works together to ensure each interaction meets the high-quality service standards while role

• modeling the Y core values of caring, responsibility, respect, and honesty.

environment and experience dealing with high volumes of phone inquiries. Experience dealing with challenging service situations is an asset. They will be highly motivated, organized, and capable of maintaining a positive, caring, service-oriented environment. The individual must be resourceful and able to retain a large volume of product knowledge.

Reporting to the Supervisor of Registration Services, the direct responsibilities of the position include answering a high volume of phone calls, highly repetitive tasks including but not limited to member reservation bookings, payment and information collection, member service sales and requests,

The permanent positions are entitled to a YMCA-YWCA individual membership; 15 days vacation for PERMANENT FULL TIME (prorated for PERMANENT PART TIME); and a cost-shared benefits package (after completion of the probationary period) which includes:

• Health Care, Drug Plan, Dental, Vision, EAP
• Extended Health Care
• Life Insurance, Long Term Disability & AD&D
• YMCA Canada Pension Plan (eligible after one year) for PERMANENT FULL TIME
• YMCA Canada Pension Plan (available after 2 y ears of continuous services; and having

worked a minimum of 700 hours in each of the past 2 consecutive years) for PERMANENT PART TIME

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Responsibilities :

• Communicate directly with members and the public who contact the Association via phone
• Respond to inquiries and provide advice on YMCA-YWCA membership, program selection,

courses, and activities.

• Promote the benefits of membership to existing and potential members; develop

relationships to enhance service levels and member appreciation of value

• Promote and register participants in Camp Thunderbird, Child Care, and Y Health, Fitness,

and Aquatics programs

• Provide administrative support for Outdoor Education programs for Camp Thunderbird
• Process administrative and accounting tasks that support Membership Services, such as but

not limited to membership sales, responding to and resolving membership account and payment issues, processing membership holds, cancellations, and amendments

• Provide registration and administrative support for special events and seasonal needs of

various departments.

• Perform general office tasks, such as mailing, managing, and maintaining stationary supplies

etc.

• Respond to, resolve, or refer member and community inquiries and feedback regarding all

aspects of the YMCA-YWCA of Vancouver Island functions and activities.

Qualifications :

• A clear Police/RCMP Criminal Record Check with Vulnerable Sector Screening required
• High School Diploma
• 2 years experience in a combination of office administration and/or customer service
• Experience using customer relationship management or Active Net software an asset
• Experience using Microsoft Office 365, primarily Teams and Outlook, an asset

Competencies :

• Commitment to Organization Vision and Values
• Customer Service
• Communication
• Teamwork
• Self-Management
• Problem-Solving
• Planning and Organization
• Commitment to Health and Safety

To Apply :Please send a cover letter and resume to: Human Resources YMCA-YWCA of Vancouver Island Please Note:

• **
• The YMCA-YWCA of Vancouver Island is an equal opportunity employer. _

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