Client Services Representative

Are you ready to advance your career with a growing, innovative company? Talent Harbour Group, one of Western Canada's fastest-growing talent management firms, is seeking a dedicated and proactive Client Services Representative to join our team! As a Client Services Representative, you will play a pivotal role in supporting our clients ensuring outstanding service delivery and client satisfaction. We are looking for individuals with strong communication skills, attention to detail, and a passion for building meaningful client relationships. If you are ready to contribute to our mission, apply now and be part of our dynamic team at Talent Harbour Group. Our Purpose: To help people and organizations achieve impactful growth. Our Promise: To provide the most exceptional client service experience. Responsibilities: Efficiently handle correspondence, calls, and emails, ensuring smooth communication. Oversee general administration, including researching and sourcing for recruitment. Effectively schedule and coordinate meetings and appointments. Build and nurture positive client relationships through outstanding service. Professionally address client inquiries via multiple channels. Collaborate with various departments for seamless client satisfaction. Maintain accurate client records using our CRM system. Transform client feedback into valuable insights for improvement. Prepare essential reports and documents. Generate Accounts Payable/Receivable (AP/AR) invoicing. Develop and implement strategies to enhance client retention. Requirements: Demonstrate proactive, leadership-oriented attitude. Showcase strong leadership and emotional intelligence skills. Thrive in a fast-paced environment, showcasing a sense of urgency. Exhibit excellent typing and computer skills. Possess a minimum of 2 years' experience in a customer service role. Demonstrate outstanding communication skills (written and verbal). Showcase strong problem-solving and critical thinking abilities. Efficiently manage time and stay organized. Be proficient in MS Office and office equipment. Balance independent and collaborative work. Show meticulous attention to detail and data accuracy. Uphold confidentiality and handle sensitive information. Excel in interpersonal skills, communication, and active listening. Adapt quickly to changing priorities and deadlines. What We Offer: This is a full-time leadership position offering competitive compensation, including salary and bonuses. Join our dynamic team, contribute to our growing success, and become a key player in our journey. Apply Today: If you’re a proactive, detail-oriented CSR professional ready for an exciting role with lots of growth within a fast-growing company, seize this opportunity. Join us in shaping our ongoing success. *CANDIDATE MUST BE WILLING TO COMMUTE TO PORT MOODY AREA, PENDING OFFICE RELOCATION* Pay: $60,000.00-$75,000.00 per year (base + bonus)