Customer Service Representative

Description Position at FloForm Countertops Required immediately, our Local Abbotsford Branch is seeking a Full-Time Customer Service Representative to join the team!With 16 branches and five manufacturing facilities located in the Pacific Northwest and Western Canada, FLOFORM Countertops manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of the Best Managed Companies in North America.Desired Skills & Experience:High School Diploma with 1-2 years customer service experienceBasic computer skills with experience using Microsoft Office products and ability to learn other software programsAbility to solve problems as they ariseAble to provide a clean criminal recordStrong organizational skills, with attention to detailAbility to handle challenging situations with diplomacy and respectPossess a good understanding of measurements & fractions along with basic mathematical skills a plusExcellent verbal and written communication skills Duties and Responsibilities:Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customerAssists customers in person, by email or on the telephone Processes orders and accepts payment from customers made over the telephone or in personInputs orders/quotes into the computer system and confirms availability of productResponds to customer inquiries and coordinating activities with other departments as necessary; escalates complaints to supervisor as required.Assists customer in the selection of productMaintains customer service records Establishes proactive communication with customers to ensure understanding of product orderedHandles quality and service issues to develop/maintain customer loyaltyEnsures orders are priced accurately and invoices are issued promptly Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)Keeps the showroom clean and sets up displays as neededOther duties as assignedFLOFORM is proud to offer the successful candidate:$20 - $24 per hour depending on experienceMedical and dental benefitsPaid sick timeRRSPFLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our customers the best countertop purchasing experience available.”