Communications Coordinator

The opportunity Working with an amazing team of people, the Communications Coordinator plays a key role in the overall marketing strategy’s success and value add to the organization. They collaborate with multiple departments, engaging and managing feedback from a wide group of stakeholders, to develop and implement effective communications that support business objectives. This agile human is involved heavily in content production, list management, and internal and external communications. The Communications Coordinator is also involved in supporting the Marketing team in planned and ad hoc campaigns to drive product commercialization, market awareness, lead generation, and content release priorities. With the skills you gain in this role the opportunities are endless for a rewarding career in Marketing and Communications and continued growth with Worldline. Content Production and Communication Marketing automation – Working closely with the Head of Marketing & Sales Enablement, lead the operational email program and platform: collect requirements, plan deployment, develop content, and ensure communications are delivered in accordance with business and regulatory standards. Export email contact lists from our platforms and manage data and segmentation using Excel. Collaborate with teams across the organization to ensure operational email content, lists, and timing are in alignment with business needs and goals. Contribute to and/or create customer quarterly e-bulletins and newsletters, product updates, website updates, blogs, case studies, white papers, e-books, and by-lines as needed. Support the Marketing team in crafting and launching promotional emails and social media campaigns as needed. Support public relations endeavours such as research and talking points as inputs for article writing for media outlets. Collaborating on internal communications such as: newsletters, operational announcements, and product announcements. Brand Management Help maintain and elevate company brand and positioning within communications. Review, build and implement branded templates. Produce engaging and impactful content for various platforms, including emails, website content, blog posts, social media updates, and internal communications. Ensure consistency and alignment with the organization's brand voice and messaging. Who you are and what you could become Demonstrated experience successfully managing email campaigns Ability to plan, develop, write, and edit a variety of communication materials for both internal and external audiences Excellent communication skills, including written and verbal, with strong grammar and proofreading abilities Strong computer skills, proficient in MS office Familiarity with email analytics and KPI reporting Awareness of Business-to-Business communication strategies Team player, innovative thinker, and self-driven Strong business acumen, well organized with a creative mind Highly motivated, with a positive attitude and energetic disposition; always eager to learn Experience cross-collaborating with internal and external departments and stakeholders Nice to Have (but not deal breakers): A bachelor’s degree (or higher) in business, communications, marketing, or a related field 1- 3 years of experience in an individual contributor communications role Experience using Sendwithus, Marketo, or another email automation platform Experience in email analytics and reporting Experience with Salesforce is a bonus Communications experience in payments, FinTech, or related industries If you’re bilingual, we really want to hear from you – French is an asset Key Competencies: Attention to Communication: Able to ensure the timely and complete communication to parties who should be informed, with keen attention to detail Analytical Thinking: Able to solve problems using a logical, systematic approach Business Support: Ensure the commercial & customer facing roles of the business are supported in their outreach efforts Managing Performance: Driven to take responsibility for one’s own performance by setting clear goals and expectations, tracking progress against goals, ensuring feedback, and addressing performance problems and issues promptly. Assertiveness: Able to maturely express one’s opinions in an authentic and approachable way Work Assignment: ** Please include with your application, a sample of your writing, in the form of a customized cover letter that include answer to this question: What did you learn this week? Perks & Benefits At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also: Be part of a company guided by a strong purpose to do good and recognized as the top 1% of the most sustainable companies in all sectors worldwide Work with inspiring colleagues and be empowered to learn, grow, and accelerate your career Work flexibility: in-person, and hybrid (work from our beautiful Victoria, BC office) Annual paid vacation Competitive salary + health benefits Who we are: Worldline [Euronext: WLN] helps businesses of all shapes and sizes to accelerate their growth journey – quickly, simply, and securely. With advanced payments technology, local expertise and solutions customised for hundreds of markets and industries, Worldline powers the growth of over one million businesses around the world. Worldline generated a 4.4 billion euros revenue in . In North America, Worldline is the technology partner of choice for software providers across over 60 industries. Services offered by Worldline in North America include online payment processing, full service or gateway processing, recurring billing, and access to a robust set of APIs. Worldline has + employees across Canada and the USA. AAP/EEO Statement:Worldline provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.