General Manager Operations

Who We Are – Make Space Make Space (www.makespace.ca) is a Canadian-owned and operated company with a proven track record poised for exponential growth. We operate over 50+ locations with a broad range of storage solutions for personal and business needs. We currently operate in all provinces from British Columbia through to Quebec. We are focused on providing the best-in-class customer service and to make storage simple for our clients. We continue to grow our portfolio of operations through organic growth, development and real estate acquisitions. We offer competitive salaries, discretionary bonuses, benefits, and paid time off. We believe that having fun is essential to our overall success! Job Summary: The General Manager position will report to our Head Office in New Westminster, BC. They will report directly to the Vice President of Storage Operations. The primary responsibilities of this role include supervising all current and future operations for both the BC and Alberta regions. The General Manager will oversee operations, including logistics, facilities, customer service and mobile container operations. They will also oversee the team, working directly with facilities on recruiting, training, coaching and performance management of the employees. The ideal candidate will have excellent communication and interpersonal skills and can quickly build rapport, trust, and strong relationships with internal and external stakeholders. Being goal-oriented, the General Manager will work alongside each facility to develop, implement, and execute strategic initiatives to promote and grow the business. The ideal candidate will take the initiative to review, negotiate, and implement labour and operating efficiencies and reduce expenses while adhering to company policies and procedures. They will have a positive and collaborative approach to working with other management teams to further the company's financial, cultural, marketing, and people goals. Responsibilities: Responsible for overseeing daily business operations for self-storage and mobile container activities in BC and Alberta. Continue to improve, create, implement, and manage standard operating procedures and policies. Responsible for the P&L of each location. Review, recommend and implement pricing and incentive plans to achieve financial goals. Conducts facility audits to ensure adherence to operational and safety standards. Performance management, recruitment, and retention of employees. Develop team, implement growth strategies and mentor towards KPI goals. Responsible for the integration of acquired self-storage facilities into the company portfolio. Ensure successful opening of new facilities within the market through coordination of marketing and development efforts. Look for opportunities to grow new or existing lines of business. Travels to facilities throughout the region and attends meetings or conferences. Other duties and projects as assigned by management. Qualifications: 3- 5+ years of experience in multi-unit retail sales/service operations leadership. Bachelor’s degree in Business Administration, Operations, or a related field 5+ years of Managing teams. Drivers License, and Clean Abstract Prior P&L, budgeting, and forecasting responsibility. Tech Savvy, O365 - SharePoint, Outlook, Excel, Teams, Power Point are used daily to stay organized and connected. Proven ability to consistently meet and exceed performance standards. Strong Influencer and motivator. Ability to lead and promote safe work environments. Excellent communication, interpersonal and motivational skills. Strong analytical and problem-solving abilities. Strong time management and prioritizing skills. Work well under pressure, meeting deadlines consistently. Able to work independently with minimal supervision. Previous Self-Storage or Mobile Container Experience is considered an asset. Bilingual French and English, considered an asset Travel is required up to 30%