24-060e - Customer Service Attendant (Part-Time)

This is customer service and recreation work performed within the City’s Recreation Department. An incumbent performs front line customer service, including but not limited to providing information to the public, program registration, bookings, sales and promotional assistant. An incumbent in this position processes payments, including but not limited to collecting revenues for program registrations, admissions, pass sales and other revenues. The position may also assist with a variety of duties related to customer service such as ensuring displays of program flyers and other information. Are available for customers and is current and tidy in all facility spaces and updating customer information on display screens/TV monitors throughout the facilities. The work is performed in accordance with clearly defined policies and procedure and is evaluated by a supervisor on the basis of accuracy and quality of customer service provided to the public. Some of the key responsibilities of this position include but are not limited to: Receives payments by cash, cheque or credit card made in person or by mail for a variety of accounts and services; makes change; and issues receipts Responds to inquiries and provides factual information and assistance to the public regarding programs and services in person and through a variety of media Registers customers in programs, processes sales and maintains records related to transactions Prepares and reconciles cash reports and bank deposits Represents the City and the Department in a positive, professional and customer friendly manner Performs a variety of clerical duties, including data entry, maintaining routine records and collecting statistical data The successful candidate for this position will have: Completion of Grade 12 supplemented by courses in customer service Combination of experience and training in customer service role, including cash handling and point of sales Standard First Aid with CPR Level “C” / Automated External Defibrillator (AED) Ability to maintain confidentiality and ensure the safekeeping of customer information and tenders. Ability to respond effectively to public inquiries in person and through a variety of media. Ability to maintain a variety of records related to the work. Ability to resolve conflict and provide quality customer service. Ability to deal courteously and effectively with a diverse range of individuals and groups in providing factual information and assistance in a professional and calm manner. Sound computer skills and familiarity with a variety of software applications related to the work performed, including Microsoft Outlook, Word and Excel Why should you consider working for us? An hourly starting wage of $25.53 (2024 rate of pay) We take our work seriously but not ourselves We have a positive attitude about the work we perform We care deeply about our community Our organization is the ideal size for you to make a difference and have an impact We have a strong learning culture and want our people to grow and succeed We are a living wage employer