NOC Operator

  • Richmond
  • Pressreader
PressReader is a rapidly growing technology company that partners with the world’s leading publishers to deliver content to millions of users in over 160 countries. Our progressive approach to digital distribution has allowed publishers such as The Washington Post, The Guardian, Newsweek, Rolling Stone, The Globe and Mail, and Vogue to find new audiences through business partnerships, including airlines, hotels, cruise ships, libraries, and thousands of other companies worldwide.   Our technology also powers Branded Editions (BE) - a white-label solution that enables publishers to deliver their digital content in interactive ways. BE allows them to build a customizable platform that supports a wide range of revenue opportunities.   We have one (1) available position for an NOC, Operator role to join our Network Operations Center (NOC) Team.  This is a full-time permanent role, 40 hours per week. As part of the Network Operations Centre team, you will focus on processing digital newspapers and magazine replicas from around the world and you will provide technical support and services to our international clients and publishing partners.  In this role, you will:   Be responsible for the production and processing of digital newspapers and magazine replicas from around the world   Execute the quality control and assurance measures adhering to Service Level Agreements   Provide technical support and services to our international clients and publishing partners   Liaise and collaborate with multiple internal and remote departments and teams   Review NDX e-mail escalations, and ensure they are being handled promptly   Monitor content processing and ensure titles are being processed/released on time   Distribute and delegate tasks during a shift (sending Content Processing and Email Assignments)   Report unhandled or unsolved issues to the next Shift Leader/Senior Admin   Assist in monitoring team performance     You are a good fit if you meet the following requirements:   Certificate, Diploma or Degree in Information Technology or Computing Science or a related field   Technical and client support experience via email, phone, Skype and remote connection tools   Understanding of basic networking protocols such as FTP, HTTP, DHCP, DNS, TCP/IP   Knowledge of Microsoft Windows Environment and Operating Systems 2000, XP, Vista 7 and 8   Troubleshooting experience in a Windows network environment   Experience with remote support tools, Microsoft Outlook and/or other email management suite   Good oral and written English to communicate effectively in an English work environment Ability to work flexible shifts that include night hours and weekends     Bonus points if you:   Own reliable transportation to work as some shifts are beyond public transportation hours   Easily adapt to a dynamic environment with constantly changing duties and priorities   Have a strong interest in the technology sector     Work Location:   PressReader Inc. offers a hybrid work environment to balance the flexibility of working from home and being together to collaborate, celebrate, and connect. This position is based at our head office 200 - 13111 Vanier Place, Richmond, BC, and requires to be on-premises 3 days a week. When not in the office, employees have the opportunity to work remotely. In addition, this is a flexible shift, including night hours and weekends (24/7).  Benefits and Compensation:  PressReader is committed to providing a fair compensation package which includes:  a 100% employer-paid health, dental, and vision benefit plan;   15 paid vacation days to start;   health and wellness days and bereavement days;   reimbursements for professional training and membership in professional associations;   fitness subsidy  The yearly pay for this role is $64,100.  How