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Description du poste À ce poste vous aurez la responsabilité de traiter et faire le suivi des demandes en lien avec les commandes des librairies. Vos responsabilités Entrer les commandes des clients reçues par courriel ou téléphone dans le système informatique; Répondre aux courriels et aux appels entrants des librairies; Effectuer des recherches pour répondre à différentes questions (prix, disponibilités, remises, rupture de marchandise) des clients concernant les produits, les commandes et les livraisons; Fournir des informations claires et concises concernant l’ouverture d’un compte, ainsi que le processus de réclamation. Qualifications Expérience en service à la clientèle ou en vente, face à face ou par téléphone; Expérience d’entrée de données; Aisance sous Excel, Word et Outlook; Capacités démontrées d’écoute, de minutie et d’entregent; Attitude professionnelle et le souci du détail. Informations complémentaires Des avantages diversifiés vous attendent : Une gamme complète d’avantages sociaux, incluant l’assurance-médicaments; l’assurance dentaire, l’assurance invalidité, etc.; Un rabais généreux sur les produits de Prologue; Un environnement de travail convivial et dynamique; Plusieurs possibilités d’avancement au sein d’une entreprise québécoise d’envergure. Vous avez des questions ou des commentaires? Contactez-nous par courriel au recrutement@renaud-bray.com et un membre de notre équipe vous répondra dans les plus brefs délais.
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