Member Services Rep

Benefits/PerksCareer Growth Opportunity Competitive CompensationComplimentary Crunch Gym MembershipDiscounts on services, products, and more!A seriously fun work environment!Training and Development ProgramsFREE Accredited Industry Certifications Company OverviewWorking at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. At Crunch we Speak, Own, Understand and Live our Core Values.RESPONSIBLEKINDINCLUSIVEFUNALTERNATIVEINNOVATIVEPASSIONATEHere’s what we need:A high-energy individual with top-notch customer service skills to serve members and guests.  Here’s what you’re responsible for:Providing exceptional member and guest experience, ensuring facility cleanliness, and achieving sales targets.Here’s what you’ll be doing:Greeting all members & guests with a smile Assist with membership and retail product salesPromote membership privileges including tanning, group fitness, small group training and childcareCheck in all members and guests in accordance with company proceduresAnswers phones in a courteous, helpful, professional mannerFacilitates all member requests or forwards to a managerMaintains a professional and courteous disposition Knows club facility, services, and schedulesMaintains a clean and organized work areaPerforms opening and closing dutiesWho you are:You are professional and courteousStrives to execute at a level to exceed performance expectationsSuperior communicator who energizes othersProficient reading and writing skillsStrong customer service orientationDemonstrates knowledge of the Crunch brand and offeringsMaintains friendly and helpful attitude to all club staff, members, and guestsYour skills, education, and experience: Business experience in a service-oriented environment is desirableOn the job training is providedCPR/AED certified or can complete within 30 days from hirePhysical Demands:This is a physical role requiring the employee to frequently lift and/or move up to 50 pounds and may require standing or bending for prolonged work hours.