Transaction Processing - Team Leader - Customs

Company Summary Farrow is a diversified, family-owned business that facilitates international trade by executing comprehensive customs brokerage and integrated logistics solutions. We provide our clients peace of mind with our customs brokerage, shipping and freight-forwarding capabilities for Canada and the United States. Farrow Prides itself on providing exceptional customs service with a true focus on trade compliance. It is our passion for personalized care that has led to Farrow being in business for over 100 years and has allowed us to constantly expand with 29 locations across North America and we're still growing! We're real people, family-owned and dedicated to our employees with a history of reinvesting in them. This commitment and dedication are why many of our employees have been with us longer than 20 years and why we have been recognized as one of Canada's Best Managed Companies for 10 consecutive years. Position Summary Primarily working Monday to Friday 8:00am to 5:00pm, the Team Leader will supervise assigned staff to ensure timely release of freight and entry confirmation. This position provides guidance to staff to perform their job efficiently and accurately and requires working professionally with both internal and external clients to ensure the best possible service. Key Responsibilities (Supervisory/Materials/Information) - Supervise workflow and monitor production of assigned team members. - Perform quality control functions to ensure assigned staff complete transactions accurately for accounting. - Rate transactions; contact clients and vendors for additional information as needed. - Database maintenance (e.g. vendor, item, rate code, CUSMA), and trade compliance functions including database audits. - Provide guidance to assigned staff members on complex problems and issues. - Answer inquiries from clients regarding release of their shipments and trade compliance. - Assist with updating procedures as needed due to legislative and other changes - Monitor client shipping processes (e.g. flow of paperwork, paperwork requirements) to ensure compliance and expedited releases. Perform some client service tasks and visit clients when necessary. - Assist Manager with staff performance appraisals, as well as work and vacation and statutory holiday schedules. Schedule regular team meetings as well as attend departmental meetings. Review and approve attendance submissions on a bi-weekly basis. - Liaise with Consulting department regarding status of CUSMA certificates for clients. - Perform a variety of other related duties as assigned by management. Education and Experience - High school graduate or equivalent experience - Certified Customs Specialist (CCS) designation in good standing - Minimum of 5 years of Customs Brokerage experience - Some Supervisory experience an asset Competencies, Working Skills & Attributes - Excellent knowledge of customs and relevant legislation as it pertains to importing and exporting. - Excellent organizational skills with the ability to multi-task and prioritize - Excellent attention to detail and problem-solving skills - Tactful and dependable - Strong verbal and written communication skills - Ability to supervise and communicate effectively with people - Ability to write reports, prepare correspondence and procedures and make presentations - Strong interpersonal skills; able to work independently as well as part of a team Working Conditions, Mental Effort & Physical Requirements - May accompany Sales on calls to potential clients or visits with Client Partnering to existing clients - Ability to sit for extended periods of time - Ability to focus on computer screen - Manual dexterity required to use desktop computer and peripherals - Must work under deadlines and related stresses in a timely and efficient manner - Must be able to professionally handle various personnel and other situations as they arise - Must be able to travel on occasion. Farrow is an equal opportunity employer, committed to diversity and inclusion. Accommodation for job applicants with disabilities are available on request.