Bilingual Sales Representative

POSITION OVERVIEW BILINGUAL INSIDE SALES PROFESSIONALStart a sales career or perfect your skills at a growing company! Our team needs Bilingual Telephone Sales Representatives to improve customer satisfaction and increase sales volume. Develop relationships with our partners’ clients as you provide solutions, answering inbound or making outbound calls. As a customer service and selling focused organization, you will be trained on the latest contact center technology and customer experience methodology. Fluent Spanish and English is required. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. -------------- ... POSITION RESPONSIBILITIES WHAT DOES A BILINGUAL SALES PROFESSIONAL DO?  Understand Spanish speaking residential and business customer needs then provide an effective solution, using state-of-the-art contact center technology and customer service methodology. Become an expert on products/services, technology, and business process, practicing your skillsets with every interaction. Our Bilingual Sales Professionals are responsible for the following tasks:Communicate effective solutions to a variety of customer needsExpand product knowledge, continuously growing skillsetsCreate and build relationships, representing partners’ interestsImprove sales process working with managerial teamManage accounts professionally, utilizing technology/strategyIncrease customer satisfaction and drive sales growthAs an ambassador to our partners brands, you will represent some of the world’s largest, most recognizable brands. Improve customer satisfaction, interacting with hundreds of customers every week. Your primary responsibility is to develop your abilities and grow with our team. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT?  We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. QualificationsMust be 18 years of age or olderHigh school diploma or equivalentExcellent organizational, written, and oral communication skillsThe ability to type swiftly and accurately (20+ words a minute)Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)Basic understanding of Windows operating systemHighly reliable with the ability to maintain regular attendance and punctualityThe ability to evaluate, troubleshoot, and follow-up on customer issuesAn aptitude for conflict resolution, problem-solving, and negotiationMust be customer service oriented (empathetic, responsive, patient, and conscientious)Ability to multi-task, stay focused, and self-manageStrong team orientation and customer focusThe ability to thrive in a fast-paced environment where change and ambiguity prevalentExcellent interpersonal skills and the ability to build relationships with your team and customersPreferred (Not Required)One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environmentState or Federal work experience COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITSMedical, Dental, and Vision Coverage OptionsPaid Time-OffRegular RaisesAdvancement OpportunityFun, Engaging Work EnvironmentCasual Dress CodeCash and Prize Contests PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada)Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation resultsMust be willing to submit to drug screening. Job offers are contingent on drug screening results.