[Y217] - Resource and Information Associate (APP D)

Located on the beautiful homeland that is the traditional territory of the Ojibwe, Potawatomi and Odawa Nations, for over 50 years, Lambton College has been a ground-breaking institution. Lambton College is a national leader in applied research, teaching methodologies, experiential learning opportunities and future-facing educational innovations. With 13,000+ students from 20 countries around the world, two main campuses in Sarnia, Ontario, and a growing roster of more than 90 diploma, certificate and degree programs, Lambton College offers students flexible learning options with a broad range of programs and courses that incorporate elements of classroom, mobile, hybrid and accelerated educational alternatives. Lambton College currently ranks third overall in Canada, and second overall in Ontario for Research in addition to maintaining a ranking within the top 4 Colleges for Research in Canada for seven straight years. At Lambton College, we're proud of where we have been, but more importantly, where we are going, together. With Caring and Vitality as two of our core values at Lambton College, you know you'll be joining a team of passionate and fun colleagues. About The Position This is a temporary, full time support staff position replacing a bargaining unit employee. This position will start in May 2024 and end in August 2025; working 35 hours per week at an hourly rate of $30.00, reporting to the Manager, Employment Services. Under the supervision of the Manager or designate, the incumbent assesses the client's suitability and eligibility for assisted or unassisted services. For those who are most suitable for unassisted services the incumbent provides information regarding local training and employment opportunities, community service supports, occupational and training requirements and resources to support independent or "unassisted" job search, career clarification and planning, and informed education, training and employment decisions. The incumbent will support clients and provide customer service to clients in the resource centre on a daily basis. For those who are most suitable for assisted services, the incumbent refers the client to an employment consultant for ongoing service coordination and case management. The incumbent will also be responsible for program promotion and marketing, including posting regularly on social media accounts. The incumbent is responsible for all client tracking and data collection for the Resource and Information component of the Employment Services program. Incumbent may be required to work one evening per week as part of their 35 hours/wk. The position is located at the Community Employment Services site in Petrolia. Specific Accountabilities - Pre-screens clients to confirm Employment Ontario program eligibility and schedules intake appointments - Updates and maintains all employment related resources (i.e. print materials, calendars, software, website etc) and ensures Employment Ontario and Windsor Regional Employment Network materials are always available. - Assist with computer usage and access to internet based services i.e. email, online self-assessment and career counselling tools, job search database and websites - Follow ups with clients who have started employment and offers follow up resources or services as needed - Post jobs for employers via online job boards and ensures job boards are maintained/updated - Provide customer service to employers for HR needs and inquiries - Distributes agendas and takes minutes for team meetings - Conducts resource room client and employer customer service surveys - Assists with other administrative tasks as required - Provides information on resources/services available through Community Employment Services and the community to support the client’s effort to find employment - Provides labour market information (local, provincial and national level, i.e. emerging trends and declines) - Keeps resource center up to date on employment postings Qualifications - A minimum 2 year diploma in Office Admin or Business (other 2-year diploma accepted with strong computer skills) - A minimum of 2 years experience in a customer service/advising field (resource room environment preferred) - High level of computer proficiency using a variety of programs Lambton College is committed to an inclusive, barrier-free selection process. If contacted regarding this competition, please advise the interview coordinator of accommodation measures you may require during our selection process. Information received relating to accommodation needs of applicants will be addressed confidentially. We thank all applicants for their interest and wish to advise that only those candidates selected for an interview will be contacted. Lambton College is an equal opportunity employer seeking to live its values in all we do. We are committed to taking proactive steps to provide and create opportunities for historically marginalized groups. We seek applicants who will strengthen our commitment to diversity, equality, and inclusion. We strongly encourage the following qualified candidates: women, Indigenous peoples, racialized people, persons with disabilities, and those who identify as 2SLGBTQ+ to consider working with and for Lambton College. We recognize that structural barriers shape experiences and job qualifications, and therefore we seek to use employment equity to differentiate between candidates who meet the required qualifications; and encourage people to apply even if they feel that the position would be a stretch. Employee Perks Lambton College provides a wide range of exciting opportunities for both unionized and non-unionized positions with competitive total compensation packages, wages and benefits. Investing In Our People Lambton College is committed to the personal and professional growth of all our employees. Employees of Lambton College are incredibly valued and part of a transformative adventure. They enjoy an engaging and vibrant culture where they are encouraged to realize their full potential via development opportunities and accessible, supportive employee wellness initiatives. Investing in our People Lifetime Retirement Pension - Defined Benefit Pension Plan Our employee benefit package includes a defined benefit pension to help you create a secure future. The CAAT Pension Plan provides you with a predictable lifetime retirement income, survivor benefits, early retirement options, and more without the stress of making investment decisions. CAAT makes it easy for you to build stable, secure retirement income while you work. Show more Show less