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Réceptionniste/Commis aux comptes clients La personne choisie aura les principales responsabilités suivantes : Accueillir les visiteurs, les informer ou les référer aux ressources appropriées. Répondre aux appels téléphoniques et les acheminer à qui de droit; répondre aux demandes d’informations; peut aussi faire des appels afin de transmettre des informations et des convocations. Traiter et distribuer le courrier Imprimer et transmettre les rapports de vente aux personnes concernées. Sur demande, transcrire à l’ordinateur des documents et des lettres manuscrites. À l’occasion, rédiger de courtes notes de service. Effectuer la facturation quotidienne, suspendre et/ou relâcher les comptes clients, mettre à jour les dossiers client. Classer les dossiers selon la codification et le système établi et toutes les factures traitées.. Procéder aux enquêtes de crédit des comptes par téléphone ou par écrit. Travailler en collaboration avec les vendeurs et les directeurs des ventes lorsque les comptes sont en souffrance afin de procéder à la collection. Communiquer avec les clients pour les factures impayées, étudier tous les paiements partiels et faire les ajustements sur les comptes clients, selon les besoins. Faire un rapport mensuel pour les comptes dus de plus de 60 jours. Effectuer les dépôts, appliquer les paiements sur les comptes. Exigences / Qualifications Diplôme en bureautique ou équivalent Minimum de 3 ans dans un poste similaire Maîtrise du français et de l’anglais à l’oral et à l’écrit Maîtrise des logiciels Word, Excel, Outlook Habileté à travailler en équipe Respect des échéanciers Capable de gérer des demandes concourantes
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