Service desk Associate (Bilingual)

  • Pointe-Claire
  • The Home Depot Canada

Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to special order, install and website orders. Position ResponsibilitiesEnsure customers receive products and services requested in a timely and accurate mannerAct as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agentsResolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner.What sets us apart? Health and Dental Benefits for Full Time associatesProfit Sharing and Stock Purchase PlanPaid Training & Career DevelopmentTuition Reimbursement