Import Analyst

Farrow is a diversified, family-owned business that facilitates international trade by executing comprehensive customs brokerage and integrated logistics solutions. We provide our clients peace of mind with our customs brokerage, shipping, and freight-forwarding capabilities for Canada and the United States. Farrow Prides itself on providing exceptional customs service with a true focus on trade compliance. It is our passion for personalized care that has led to Farrow being in business for over 100 years and has allowed us to constantly expand with 29 locations across North America and we're still growing! We're real people, family-owned and dedicated to our employees with a history of reinvesting in them. This commitment and dedication are why many of our employees have been with us longer than 20 years and why we have been recognized as one of Canada's Best Managed Companies for 10 consecutive years. This entry level position is primarily responsible for receiving, reviewing and entering customs documents. The incumbent processes shipments using standard operating procedures. May obtain additional information or seek guidance from more senior team members based on instructions and standard operating procedures KEY RESPONSIBILITIES - Contact clients, branches or other brokers of additional documents or information is required - Respond to calls and questions from internal and external sources. Trace shipments and set up pre-arrivals at Customs - Perform other duties such as sorting, matching and stapling documents, printing, faxing, scanning and other functions as assigned EDUCATION AND EXPERIENCE - High School Diploma or equivalent experience - Office experience an asset, but not required COMPETENCIES, WORKING SKILLS & ATTRIBUTES - Excellent attention to detail - Tactful and dependable - Strong communication skills; must be able to read, write and speak English fluently - Strong interpersonal skills; able to work independently as well as part of a team - Fast and accurate keyboard skills (minimum 8000 strokes an hour with 97% accuracy) - Able to multi task and keep track of priorities and ETA’s - Demonstrated ability in completing a variety of entry types and processes - Able to perform basic mathematical calculations WORKING CONDITIONS, MENTAL EFFORT & PHYSICAL REQUIREMENTS - Accuracy is required when entering appropriate data, adding figures and reconciling documents - Concentration is required in balancing several tasks at one time - Repetitive keyboarding / mousing; generally more than 6 hours per day - Able to prioritize tasks in a fast-paced, multitasking environment - Sitting at a desk for prolonged periods of time (up to ½ hour - 1 hour at a time) for more than 6 hours per day - Lifting batches of entries and mail (generally less than 10 lbs.) - Clean, non-hazardous office environment Farrow is an equal opportunity employer, committed to diversity and inclusion. Accommodations for job applicants with disabilities are available on request.