North America Service Manager

North America Service Manager - $100k -$125k per year - Remote Are you a proven B2B sales leader with experience in the automotive, chemical, or distribution industries? Do you have a bachelor's degree, preferably in business or a related field? Are you looking for a role that involves extensive travel throughout North America, spending a week at a time on the road? If so, I'd love to hear from you! My client, a leading distributor of wholesale automotive and industrial paint coating products to auto body collision repair shops and light industrial manufacturers across North America, is looking for a North America Service Manager. This role involves providing leadership and supervision for in-field business support and technical service representatives across various locations. You'll collaborate closely with Branch Operations Managers, the North America Sales Manager, and the Operations Manager to ensure that in-field service activities align with customer Service Level Agreements (SLAs), customer expectations, and internal business procedures and growth targets. The ideal candidate will have a strong background in customer engagement, leadership, and technical service management within the automotive after-market segment. A positive, can-do attitude, excellent organizational skills, and the ability to manage multiple priorities under pressure are essential. Position Details: Type: Permanent, Full-Time Hours: Monday to Friday, daytime hours (plus commute time for travel) Salary: $100k to $125k per year (based on experience and certification) Advantages This leader in distributing wholesale automotive and industrial paint coating products offers you: - Competitive starting wage based on certification and experience - Bonus - Up to 15% of salary based on personal, division, and company performance. - 3 weeks vacation - Health and Dental, as well as Fitness credit after 3 months - Savings Options - After one year of service, company % match toward contrubtion to either ESP or RRSP - Company car, credit card, laptop, and cell phone Responsibilities As an NA Service Manager, core responsibilities include: - Lead Fulfillment Business Support and Technical Service Representative activities in alignment with customer Service Level Agreement expectations. - Create and maintain customer Service Level Agreement documentation in collaboration with customers and colleagues. - Generate, coordinate, and control Customer Discounting and Consignment documentation. - Oversee customer vendor-managed inventory activities, including order processing, as well as customer inventory management functions including monthly inventory counts and reporting activities. - Lead efforts to ensure customer satisfaction, retention, and coordinate efforts for customer contract renewals. - Perform other value-added duties as assigned. Qualifications What do you need for this position? - Bachelor's degree, preferably in business or other related fields. - Have a valid passport and able to travel extensively throughout North America. - Class 5 license and a clean driver's abstract - Bi lingual (English and French) is a strong asset - 3+ years of experience in a Service, Sales, Operations, or General Manager capacity. - Experience leading and managing people in a distribution business environment is a strong asset. - Ability to work effectively under pressure to meet time-sensitive deadlines. Summary If you are interested in applying for this exciting NA Service Manager position within the wholesale paint coating products industry, please apply for the role today! How to apply? 1) Apply directly to this post 2) Email your resume to ty.hinds@randstad.ca include " NA Service Manager" in the subject line 3) Create a profile and apply through our website, www.randstad.ca We thank all applicants for their interest in this position and only those selected for interviews will be contacted. Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community. Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.