Inside Sales Support - Windows

Gentek is a leading manufacturer and distributor of vinyl/aluminum siding, windows, and other exterior home improvement products. With 3 manufacturing facilities and 22 distribution branches in Canada, we pride ourselves on providing our customers with superior service. This can only be achieved by having a fantastic group of employees and we know that they deserve a great work experience, which we strive to provide.As a Branch Inside Sales - Windows representative, you are an essential part of the Gentek team. In this client-facing role, you will interact directly with customers in person, or by phone. Ultimately you will make sure they get the product and/or information they need and get them on their way. If you don’t already have expert knowledge of the building products we carry, you will be willing and able to develop the knowledge you need to provide the exceptional customer service experience that our customers have come to expect from us. At Gentek, we recognize the effort it takes to provide superior customer service and we are happy to provide a compensation package that reflects your value to the team including:Straight weekdays, so you get the weekends to yourself to unwind and do the things you love!Limited overtime – only what is necessary to meet our customer service commitments. At Gentek, we’re all about work/life balance.Competitive benefits package.Savings plan with company matched contributions.A competitive salary.An awesome team and a welcoming environment!ResponsibilitiesYou will know all about what we sell, know what we have on hand, and how to get what we don’t. General responsibilities include:Customer ServiceGreet customers as they enter the distribution branch, or, as they call.Answer customer inquiries about the products and services Gentek provides.Make it easy for customers to do business with us. You are their business partner.Order ProcessingEnter and process customer orders and quotes through Gentek’s order system (e.g., BAP).Provide accurate and helpful information about products, availability, and delivery status.Office AdministrationPerform basic administrative duties, including the accurate filing of paperwork and quotes.Qualifications:Education/Experience/SkillPost-secondary education an assetExperience in the building industry an asset, but we are willing to train the right candidateAble to read and write word and letter/number sequencesMust be computer proficientBehavioural DispositionHigh compliance with standards, requirements, and processes Emotional intelligence that facilitates respectful and courteous interactions with customers and other Gentek employeesAttentive and detail-orientedMust be able to multi-task, prioritize, and perform in a fast-paced environmentEnvironment & Physical/Mental DemandsMust be able to endure largely sedentary workDistribution branch physical environment: noise, fluctuating temperature due to bay doors being open, constant stimulation of senses (visual, audio distractions)Gentek is growing. Come grow with us. If you think you have what it takes to be a Branch Customer Service Representative, you may just be the candidate we’re looking for. We encourage you to apply today! Accommodations for applicants with disabilities available upon request.