Commercial Service Associate

The Position: We are looking for a full-Time experienced customer service associate to:

• Maximize growth and client retention through superior customer service and account development
• Provide support to commercial account executive(s)
• Manage a small commercial & farm book of business
• Ensure policies are reviewed for accuracy, promptly processed, and changes/concerns addressed
• Prepare accurate, professional proposals for submission to insurers
• Maintain/update client file information and use abeyance system to ensure follow-up
• Provide payment options and keep client files’ accounts receivable current
• Assist in handling of customer claims
• Generate referrals for other insurance needs
• Perform administration tasks, including documentation, data entry, and electronic filing

Qualifications :

• Proven track record in customer service with demonstrated relationship building expertise
• Minimum level 1 general insurance license or commitment to achieving licensing upon hire
• Superior communication skills, professionalism, and positive personality
• Proficient in Microsoft Office: Word, Excel, and Outlook
• Attention to detail and ability to prioritize and plan
• Confident, self-motivated, and organized
• Ability to work independently and collaboratively as a key member of a team

Why apply

• Excellent growth and advancement opportunities
• Attractive salary
• Great benefits package and Group RRSP
• Commission incentives

Benefits :

• Company events
• Company pension
• Dental care
• Employee assistance program
• Extended health care
• On-site gym
• On-site parking
• RRSP match
• Vision care

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Morris, MB R0G 1K0: reliably commute or plan to relocate before starting work (required)

Work Location: In person