Technical Trainer

TRAINER - TECHNICAL SPECIALIST

Primary responsibilities

• Act as the leader for all technical product training needs for internal and external customers.
• Responsible for developing, organizing and delivering in-depth training material including training and exam to primarly Technical Advisors, Service Provider, Sales Team, leading to certification through live and remote trainings.
• Insure that all training modules are current, coordinated with new product release and continuously updated.
• Act as the content expert for the relevant training material.
• Act as the technical liaison between various services ie; R&D, Production, Product Management to find solutions to technical issues.
• Ensure that the training efforts are aligned with the business initiatives.
• Plan and publish training calendar event.
• Review with the respective Supervisor - Technical Service in different contact centers the result and progress of each trainee and make recommendations accordingly.
• Participate in helping the teams take phone calls during peak periods.
• Ensure consistency across all training materials at all levels.
• Develop and maintain the knowledge base
• Other duties as assigned by supervisor.

Professional skills/Qualifications

• Minimum level of education and/or specialization:

• College degree required / or equivalent experience

• Minimum relevant experience required:

• 5 years experience in a relevant position

• Specific skills (skills required to successfully fill the position)

• Bilingual

• Strong analytical skills required

• Technology inclined

• MS Office advanced level

• Enhanced writing skills

• Outgoing type of personality

• Ability to maintain audience attention

• Autonomous and self starter

• Plumbing knowledge a must

• Meticulous and rigorous

• Punctual and flexible

• Professional approach

• Handy type of individual

• SAP experience (an asset)

• Frequent traveling required

Benefits :

• Casual dress
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person