Account Manager

Job Description   The Account Manager is responsible for managing house accounts and for assisting Traders as they manage day-to-day interactions with key accounts. The Account Manager will be called upon to work in close collaboration with all the departments involved in the processing and transportation of non-ferrous metals as well as all the departments involved in the commercial aspect of the transaction. In this role, you will be responsible for:  Develop and maintain good business relationships with customers throughout the sales cycle, including after-sales support;  Manage customer concerns in a timely and effective manner, working with internal partners to resolve any issues; Develop a comprehensive understanding of our products to effectively address customer inquiries and provide accurate information and recommendations;  Communicate effectively with customers to ensure clarity and understanding while maintaining a positive and professional demeanour at all times;  Proactively identify opportunities for process improvements or service modifications based on customer feedback and experience;  Prepare purchase orders and their content including price, description, delivery date and applicable conditions;  Prepare contracts and ensure legal terms are covered;  Perform market analyzes to establish prices based on supply and demand, to identify trends, insights and opportunities for improvement;  Work in collaboration with other Account Managers and Traders to develop proposals, negotiate contracts, and close deals;  Evaluate alternative suppliers, new customers and new products, analyze offers and make supplier recommendations. Qualifications Results-driven mindset, with a tenacity for speed and action; Entrepreneurial spirit, excellent communication skills, organized, collaborative and detail oriented;  University Degree is preferred (Sales, Marketing and/or Operations focus is an asset);  1+ years in a Customer Success, Relationship Management, Account Management, or similar role is preferred; Strong interpersonal skills and ability to empathize with customers;  Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment;  Problem-solving skills and a proactive attitude towards addressing customer issues;  Ability to perform mental math calculations;  Proficient with MS Office, especially Excel;  Bilingualism preferred (English and French);  Valid passport and driver’s license (some travel required). Additional Information American Iron & Metal and its subsidiaries are equal opportunity employers. All qualified applicants are considered without regard to race, religion, color, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status or any other category protected by applicable employment laws.  We would like to be able to speak to all applicants, but due to the volume of applications we receive and time constraints, only those selected will be contacted.