Front Desk Hotel Clerk

Work Term: Casual

• Work Language: English

• Hours: 24 to 40 hours per week

• Education: Secondary (high) school graduation certificate

• Experience: Will train

• or equivalent experience Work setting :

• Hospitality industry

• Urban area

• Hotel, motel, resort

• Hotel laundry Tasks :

• Register arriving guests and assign rooms

• Process group arrivals and departures

• Take, cancel and change room reservations

• Provide information on hotel facilities and services

• Provide general information about points of interest in the area

• Exchange foreign currency

• Process guests' departures, calculate charges and receive payments

• Balance cash and complete balance sheets, cash reports and related forms

• Maintain an inventory of vacancies, reservations and room assignments

• Follow emergency and safety procedures

• Clerical duties (i.e. faxing, filing, photocopying)

• Answer telephone and relay telephone calls and messages

• Assist clients/guests with special needs

• Contact customers to deliver requested wakeup calls

• Perform light housekeeping and cleaning duties

• Provide customer service Computer and technology knowledge :

• Multi-line switchboard

• Word processing software

• Database software

• Central reservation system (CRS)

• Internet Transportation/travel information :

• Own transportation Work conditions and physical capabilities :

• Attention to detail

• Fast-paced environment

• Overtime required

• Standing for extended periods

• Work under pressure Personal suitability :

• Efficient interpersonal skills

• Excellent oral communication

• Flexibility

• Organized

• Reliability

• Team player Screening questions :

• Are you available for shift or on-call work?

• Are you currently legally able to work in Canada?

• Do you currently reside in proximity to the advertised location? Financial benefits :

• Gratuities Other benefits :

• Free parking available

• Learning/training paid by employer

• On-site amenities