Bilingual Associate Customer Operations and Patient Services

Our client is actively seeking a Bilingual Associate Customer Operations and Patient Services for a 12-month contract in Montreal. The ideal candidate will be bilingual (English and French) and passionate about operational excellence and customer service. This crucial role will ensure exceptional customer experience and positive patient outcomes through efficient operations management and quality service delivery. If you have a strong background in customer service, understanding of the pharmaceutical sector, and skills in supply chain management, this contract could be the opportunity you're looking for to shape the future of gene therapies. Are you interested? Advantages • Gain experience within a leading and well recognized organization • Work full time hours on a 12 month assignment • Earn 25 to 32 $/h • Work hybrid (supporting the Montreal office) Responsibilities - Act as primary contact for product requests, coordinating responses with internal stakeholders. - Manage end-to-end process of product requests, ensuring timely delivery and issue resolution. - Streamline operations to minimize delivery time while maintaining reliability. - Provide patient services, including travel assistance. - Lead process improvement projects and conduct training sessions for hospital centers. Qualifications Education: •Bachelor’s degree minimum – operational or business degree preferred Languages: • Fluent in both written and spoken English and French; Portuguese is an asset Experience/Professional requirement: • 1-3 years of experience in a similar position • Excellent written and verbal communication skills •Understanding of the pharmaceutical industry and healthcare business service offerings and customer needs Summary Interested in the Bilingual Associate Customer Operations and Patient Services role? Apply online today! Candidates moving to the next step of the recruitment process will be contacted. Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community. Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.