Customer Service Representative I - Health

Job Description : Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!

As a Customer Service Representative, you’ll be providing pertinent information to the customer on the products and services administered by the company as well as coordinating follow-up actions, all the while ensuring a superior level of customer service.

* What does your typical shift look like?

• Providing assistance to customers, clients and providers from around the world ; :

• Act as a resource person for the patient, family members ; :

• Act as a resource person to medical facilities for policy benefits and coverage information ; :

• Responsible for pre-approving medical tests ; :

• Recording the interactions and transactions in the claims system.

What skills and training do you need? :

• Excellent verbal and written communications skills in English/French; Spanish is an asset and trilingual employees get paid a premium;
• A college diploma (or equivalent) combined with experience in customer service;
• Work experience in customer service;
• Proficiency in the Microsoft suite of products;
• Ability to work efficiently with people in a fast-paced, team-based environment;
• Have good problem-solving skills;
• Available days, evenings and weekends;
• Show empathy, understanding, patience and attention to detail, while being professional and resourceful.

We offer you:

• Competitive vacation package;
• An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
• A flexible and supportive work environment offering several benefits such as on-call doctors, on-site Bistro, and much more;
• A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness;
• Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.