District Manager/regional Manager

BILINGUAL REGIONAL MANAGER :

• Are you passionate about bubble tea businesses? _
• Are you someone who always thrives to grow and accomplish more? _
• If yes, join us today! _
• If not now, when? _
• If not me, who? _

Founded in Toronto, Real Fruit Bubble Tea has been committed to making fresh fruit drinks healthy and accessible for anyone to enjoy since 2002. We have 107 locations across Canada and USA. As a rapidly expanding business, we want you to join our team and grow with us, and we can build you up from regional manager to operations and beyond! There is huge potential for growth, and we welcome anyone who is up to a challenging yet rewarding journey!

Position Description

Reporting to the Operations Manager and above, the Regional Manager will be in charge of the region or district operating in the day-to-day responsibilities with regards to operations, sales, food and labor and other aspect of the business as the direct report instructs.

Duties and Responsibilities

• Oversee the day-to-day operations of 11 stores across Quebec
• Frequent traveling between multi locations
• Work hands-on in store locations to gain firsthand knowledge of the operations and provide support to store managers and staff
• Assist with tasks such as food preparation, serving customers, cashiering, bartending and maintaining cleanliness standards.
• Serve as a role model for excellence in customer service, operational efficiency, and adherence to company standards.
• Maintain frequent and uninterrupted communication with the Chief Operation Manager, and ensure that daily operational guidelines of the multi-locations are followed.
• Supervise regular management performance of multi-locations and evaluate them routinely for growth and improvement.
• Train, supervise and discipline co-workers of multi-locations on procedures and provide ongoing feedback for improvement.
• Help develop policies and procedures to ensure the achievement of goals, including but not limited to excellence of customer services, facility cleanliness, and maintenance of daily practice.
• Ensure that operational and training standards of multi-locations are consistently enforced and executed by co-workers.
• 5+ years of Regional Manager experiences within QSR food industries
• Language proficiency in English and French, with strong oral and written communication skills
• Strong leadership and interpersonal skills
• Strong presentation and analytical skills
• Hands-on experience in providing front-line support
• Strong multi-tasking skills and ability to perform tasks effectively under pressure
• Exceptional customer service skills and demonstrate strong communication and high level of organizational capabilities
• Ability to implement RFBT's policies and procedures effectively
• High level of organizational capabilities
• Ability and willingness to travel and support RFBT stores within the Region
• Ability to perform all frontline store duties
• Language proficiency in Cantonese/Mandarin an asset

Salary : $70,000.00-$90,000.00 per year

Benefits :

• Casual dress
• Dental care
• Discounted or free food
• Extended health care
• Life insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Language :

• French (required)

Licence/Certification:

• Driving Licence (required)

Willingness to travel:

• 100% (preferred)

Work Location: In person