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Description Are you interested in working in an innovative area with great opportunities? Our Group Benefits business is focused on creating an experience that is easy and meaningful for our clients. Group Benefits serves the needs of Plan sponsors, members and market sources, helping make Canadians healthier and organizations stronger. If you enjoy working in a fast-paced, changing environment where every day brings something new and innovative ideas are encouraged, you may be the candidate we are looking for! Plan Sponsor Administration is looking for a Training and Documentation Specialist to join our team. The successful candidate will be highly motivated, collaborative, influential, and a passionate professional who is committed to building solid relationships while delivering on initiatives. ResponsibilitiesDesign and deliver training for new hires, cross training as well as for initiatives and projects in various locationsAssessing training needs of learner/Business and:Develop training plans/approachBuild out lesson plansEstimate training work/task effortsDevelop training and teaching materials including job aids, procedural documentation, workflows, presentation materials and training activities to maximize the learning impactFacilitate learning through a variety of delivery methods including classroom instruction, e-learning, on-the-job coaching, and virtual trainingDeliver training on product overviews, systems, technical and functional processesDesign and apply assessment tools to evaluate learning such as tests, quizzes, checklists, case studies, etc.Track and report on training outcomes and provide feedback to Managers regarding trainees' performance and development and make recommendations for improvementCreating, updating and maintaining procedural documentationPlay a critical role in the change management & business readiness process by ensuring your business stakeholders are change-ready from a training and procedural documentation perspective. Liaise with Project and Production Support BA’s when there are changes to workflows/processes to ensure documentation is updated; identify areas impacted by the changes; communicate changes to staff; and provide technical training to staffSupport Seniors, Specialists and Leaders with handling complex cases, and unique situations and escalated technical inquiries as requestedCollaborate across PSA to develop best practices and incorporate the big picture, working to improve training content and processes/procedures.How will you create impact? You will be responsible for completing needs analyses, planning, design, and training delivery. You will also be accountable for the evaluation of training programs and modules, including new hire, cross-training and refresher training. You also partner with our Strategic Initiatives team to ensure the successful delivery of project and business initiative training to meet the training needs of PSA teams across multiple locations. All while keeping the customer at the center of what we do.What motivates you? You obsess about customers, listen, engage and act for their benefit.You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.You thrive in teams and enjoy getting things done together.You take ownership and build solutions, focusing on what matters. You do what is right, work with integrity and speak up.You share your humanity, helping us build a diverse and inclusive work environment for everyoneWhat we are looking forExceptional attention to detailGet it done mentality, flexible & adaptability to change, resiliency with ambiguityStrong Negotiation & Influencing SkillsAction Oriented Problem SolverCollaborative Team PlayerProduce high-quality deliverables on timeExcellent verbal and written communication skillsWhat you bring:You realize that the need to continue to learn and invest in your own development is a never-ending journey. And if you have professional accreditation in training, ‘train the trainer’, adult education background, that’s even better!You have experience with the training cycle, including needs assessment, design, delivery, implementation and evaluation of the trainingYou never lose sight of the customer - their needs and their experience in doing business with us. You put the customer at the center of everything you doThe training profession isn’t new to you. You’ve spent at least 3 years growing your knowledge, skills and experience in this line of work and you have a clear track record of success in delivering & developing training in a fast-paced, professional environmentYou learn FAST. You pick up new ideas, concepts, technologies, and tools easilyYou have excellent knowledge of MS applications & communication toolsYou have an approachable style that just makes people want to work with you - and that helps build great relationships between other people and groupsYou demonstrate accountable behaviours – you take initiative and show ownership in everything you doYou “go with the flow” and can adapt to change, and even embrace itYou successfully manage competing priorities like a championYou maintain your composure and best-self during challenging times or challenging interactionsYou’re comfortable driving solution progress forward – even when your team doesn’t have all the answers yet. Dealing with the unknown and uncertain is no big deal for youYou’re a capable and innovative problem-solver using sound judgement to make business decisions that drive results and solve customer problemsYou don’t like to stand by when you notice that there’s something that could work better for your team or Manulife. You want to improve things – and you do something about it!Strong Assets:Knowledge and experience in the financial industry and specifically Group Benefits What can we offer you? A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.Our commitment to youValues-first culture: We lead with our Values every day and bring them to life together.Boundless opportunity: We create opportunities to learn and grow at every stage of your career.Boundless opportunity: We invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.#LI-HYBRIDAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerSalary & BenefitsThe annual base salary for this role is listed below.Primary LocationMontreal, QuebecSalary range is expected to be between$50,250.00 CAD - $83,750.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.