Caseworker

Hours:

• 25 Hours per week

KEY RESPONSIBILITIES : Include but are not limited to: Client Services :

• Conduct initial client intake and assessment of client needs.
• Perform all aspects of the case management process.
• Implement and oversee the Pathway of Hope Program (Client selection, intake, assessment, goal planning, action, transition, and follow-up.)
• Develop goal plans with client families and schedule regular meetings to review progress and engage in further planning.
• Ensure confidentiality is maintained in accordance with The Salvation Army policy and applicable legislation.
• Provide information and referral services as needed for clients.
• Conduct home visits as needed.
• Engage and build rapport with the target population.
• Assist clients in making connections within the community which will support them in accessing community resources.
• Network with other service providers and maintain working relationships with community agencies to provide comprehensive services for participants.
• Determine gaps in social services being offered within our community and in partnership with Community Ministries Coordinator develop and implement programing to address service gaps.
• Work closely with other local ministry unit personnel to form an interdisciplinary team to work with families from a holistic perspective.
• Perform all aspects of casework by assisting guests with their needs for material assistance, referrals, advocacy, and emotional care.
• Assist with the planning and implementation of the Christmas Blessing program (food and toys for families at Christmas)
• Assist with the planning, development and implementation of programs to support individuals such as back to school supplies.
• Light hospitality duties: greeting clients, heating ready-to-eat sandwiches, making and serving coffee, tea, etc.

Administration :

• Maintain case files for each client family, including accurate documentation, detailed case notes, and ensure that appropriate forms are used at all times.
• Ensure accurate collection and maintenance of data, submit monthly summary of service statistics (including maintenance of information in Link2Feed).
• Track, compile and report statistics monthly according to local practices
• Potential tracking and distribution of gift cards for client assistance in adherence with all Salvation Army Policies and Procedures
• Other duties as assigned.

Training :

• Attend training sessions that support the initial implementation phase and ongoing training for the sustained delivery of Pathway of Hope.
• Mental Health First Aid
• Non-Violent Crisis Intervention
• Safe Food Handling
• Health and Safety Training as required by ESA and The Salvation Army Policy and Procedures

Managerial/Technical Leadership :

• This position reports directly to the Community Ministries Director.
• Represent The Salvation Army at agency and community meetings as directed.
• Attend regional Pathway of Hope meetings monthly (in-person or via telephone/video conference).

QUALIFICATIONS AND EDUCATION REQUIREMENTS :

• Completion of a two (2) year Community College Diploma in a human services field, i.e. Social Services Worker.
• A University Degree in a relevant field of study would be a definite asset, i.e. Bachelor of Social Work, or a Bachelor of Arts in Social Services).
• Alternative combinations of education and experience may be considered.

Required Skills/Physical Effort/Financial Resources/Dexterity Required :

• Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
• Treat the property of The Salvation Army with due care and caution.
• Ability to maintain information in confidence and exercise good judgement.
• Able to work independently and participate as an active and responsible team member.
• Participate in mandatory orientation training.
• Participate in regular supervision and performance appraisal process.
• Represent the organization in a professional and engaging manner.
• Must comply with all Salvation Army policies and procedures and associated legislation.
• Exhibit good listening skills, have strong oral/written communication skills and respect authority.
• Self-motivated/disciplined.
• Represent The Salvation Army in a positive manner.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible in the face of change.
• Demonstrated ability to use sound judgment when making decisions and to problem solve complex cases.
• Self-motivated - Able to plan work activities and priorities associated with each client.
• Driven - Advocates, supports, and motivates clients.
• Relationship building - Demonstrated ability to build positive, productive, and supportive relationships with the community, corps me