Office Administrator (Full-time) - Victoria (Ap24)

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 11 showrooms, a Clearance Centre, and offices in Richmond and Annacis Island. Join our team of trailblazers!

Our core values : Integrity - We do what’s right, even when no one is looking.

Improvement - We do it well. Then we do it better.

Caring - We put ourselves in others’ shoes.

Authenticity - We like people, not pretense.

Determination - We kick down walls.

What Trail needs : As a Showroom Administrator, you will work very closely with customers and the showroom teams therefore, active listening and problem-solving skills are your areas of strength. Your time will be spent 50% customer facing and 50% completing administration functions.

Compensation : $22.50/h

Hours of work : 40 hours per week, may include weekends.

What you will be doing :

• Provide exceptional service to all customers and be approachable as you are their first point of contact (Hence, the smile \uD83D\uDE0A).
• Field any incoming calls and inquiries.
• Assist in administrative duties to run store administration.
• Collaborate with our Sales and Customer Support Team to provide timely, proactive service and support.
• Take initiative to find creative approaches that make each customer’s experience feel personal.
• Build relationships and a great rapport with customers.
• Teamwork - You are a team player who can also thrive independently.

We hope you are passionate about :

• Customer Service - You are a people person who uses your skills to create great rapport with customers
• Teamwork - You are a team player who can also thrive independently
• Joining a fun, fast-paced environment!

What you bring :

• Experience working in an administrative/customer service role
• Fast and accurate data entry skills with the ability to multi-task
• Experience managing customer conflict and escalation
• Proficiency in Microsoft Office
• Must be able to work weekends

Bonus Points if :

• You exude energy, enthusiasm, and positivity!
• You are willing to work additional time when necessary to complete tasks and meet deadlines

Why join Trail :

• Showroom environment
• Paid time off
• Generous employee discounts
• Employee Recognition Program
• Extended health care and dental coverage
• Gym membership discount
• Professional Development Programs
• Career Progression
• Company events

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?