Bilingual (English-mandarin and or Cantonese)

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Succeeding as a Client Care Representative will require the following core qualifications and skills - A Bachelor degree, community college diploma or equivalent post-secondary education - _Bilingual in Cantonese and/or, Mandarin and English - oral and written -_(mandatory) - The flexibility to work shifts which may include days, evenings, weekends, overnights - Previous customer service experience in social services, sales, call centres and/or office environments preferred Characteristics of an Client Care Representative As a new employee you’ll get paid to learn more about our fantastic services and our approach to client conversations, through a combination of online courses and live instructor-led sessions. Successful Client Care Representatives are: - Passionate about helping others - Excellent customer service, written and verbal communication skills - Dedicated to providing a meaningful customer experience - Empathetic and able to triage crisis situations to our clinical team - Go-getter, results-oriented and good-natured - Driven to achieve performance success and enjoy working in a fast-paced environment - Happy to work for a successful company that promotes from within If you are a solution-focused, empathetic person who enjoys providing support to those in need, than this role aligns perfectly with your aspirations. You’re not just supporting our business; you’re supporting people in a meaningful way. Being part of the largest and most successful EFAP organization world-wide isn’t the only benefit. Additional benefits include: - A permanent remote position, so you can be anywhere in Canada, with a competitive benefits package - A robust training program that prepares you for your role - Opportunities to increase your earnings through performance based incentive programs - A place where excellence is rewarded - An environment that values employee engagement, innovation and client service excellence - Rewards for sharing your feedback and ideas - Development plans and resources to support your career aspirations - Growth opportunities in a company that promotes from within - A team of colleagues who work hard together and have fun Where permitted by law, company employees must be fully immunized to access a TELUS Health or LifeWorks office or customer premises. .