Ecommerce Coordinator

YOU WANT TO WORK WITH TEAMS THAT ARE PROUD TO BE WORLD LEADERS IN WATERCRAFT DESIGN? DO YOU WANT TO HELP FEED THE PASSION OF WATER SPORTS ENTHUSIASTS?

Pelican International is looking for a Ecommerce Coordinator. You will be under the supervision of the Team Lead, Ecommerce revenue operations to maintain positive relationships with our major accounts and retailers. We need you to ensure the satisfaction of our many customers. Kayaking has never been as popular as it is today!

A TYPICAL DAY AS A ECOMMERCE COORDINATOR IS :

• Collaborate with and support our sales representatives to provide excellent support to the sales department;
• Be the contact person between the customer, sales and internal departments for all operational requests;
• Validate availability of items according to their order date and align orders with the production schedule;
• Coordinate with shipping for transportation plans, with logistics for transportation rates & possible shipping dates;
• Communicate with customers on item availability, shipping dates, freight rates and confirm orders;
• Investigate customer penalties with our internal departments, dispute or accept/prepare credit notes;
• Analyze error import report and resolve issues with internal departments;
• Answer general and technical questions from customers about our products;
• Other additional duties as determined by the needs and evolution of the position and the company.

WHAT WE EXPECT FROM YOU : You have a minimum of one year of sales/customer service support or similar transferable experience. You are fluently bilingual and have excellent learning and communication skills in both English and French, as well as the ability to follow up on projects.

You stand out because of your organization, your autonomy and your ability to work in a team. Finally, you like to take initiative, you have an analytical approach and an ability to establish links based on the data provided.

THE ADVANTAGES OF JOINING OUR TEAM :

• A flexible work schedule combined with the possibility of telecommuting; :

• Professional development and advancement opportunities; :

• Competitive salary progression and compensation; :

• A complete group insurance plan including a telemedicine service; :

• Corporate discounts on our products as well as in many other partner companies.

Pelican is first and foremost a team of enthusiasts who want to make quality products available to all outdoor enthusiasts. Here, we live each day as an adventure, where we remain united by working together. Our values serve as our compass and we explore an ocean of possibilities to create a recreational and sustainable experience for our customers.

IF YOU WANT TO BE PART OF A TEAM OF PASSIONATE AND MOTIVATED PEOPLE, AND THRIVE IN A CHALLENGING JOB, NOW IS THE TIME TO PUT ON YOUR STEEL CAPS AND JOIN US!

Job Types : Full-time, Permanent

Benefits :

• Company events
• Disability insurance
• Employee assistance program
• Life insurance
• On-site parking
• RRSP match
• Wellness program

Flexible Language Requirement:

• English not required

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Laval, QC H7C 2T2