Guest Service Agent / Night Audit

Description : MUST BE AVAILABLE TO WORK WEEKDAYS, EVENINGS, WEEKENDS, AND ALL HOLIDAYS. SOME SHIFTS WILL REQUIRE YOU TO WORK OVERNIGHT 11 PM TO 7 AM

MUST HAVE OWN TRANSPORTATION AS THERE ARE NO BUSES TO LAKESHORE

Responsibilities :

• Providing exceptional customer service by going the extra mile for our guests
• Basic concierge duties such as giving out directions and information about hotel amenities and services
• Checking guests in/out of hotel
• Answering switchboard of multi phone lines
• Responding to guest inquiries and requests, with diligent follow up procedures
• Problem resolution
• Ensuring courteous, efficient, and quality guest service at the front desk
• Full understanding of IHG guest loyalty and other related programs
• Knowledge of Opera PMS an asset
• Must be available to work all shifts. (AM, PM, weekends and holidays)

Qualifications:

• Excellent customer service skills and attitude
• Strong communication and interpersonal skills
• Ability to handle challenging situations with tact and diplomacy
• Able to work supervised or unsupervised
• Team player
• Can anticipate guest’s needs and exceed their expectations
• Excellent communication skills, both verbal and written
• Always maintains a professional and courteous demeanor
• Attention to Detail and time management skills
• Highly organized
• Flexible with great attendance record

Qualifications : previous front desk experience an asset