Automotive Technical Support Specialist- WZ

Hyundai Auto Canada Corp., located in the heart of Markham, Ontario, and is a subsidiary of the esteemed Hyundai Motor Company of Korea. We are also a thriving hub of innovation, automotive excellence, and sheer driving passion. Our journey at Hyundai Canada takes us across the entire spectrum of automobiles, from subcompacts to luxurious premium sedans and the adventurous world of sport utility and crossovers. But we're about more than just cars. We're about crafting an exceptional experience that goes beyond the road. Here at Hyundai Canada, we don't just hire team members; we embrace a team of individuals who are the driving force behind our growth and our unique culture. We're a dynamic, fast-paced environment where each day unfolds with fresh opportunities and exciting challenges. Our award-winning culture thrives on innovation, the exchange of new ideas, and a relentless pursuit of pushing boundaries. WHAT YOU WILL DOThe overall purpose of this position is to provide Hyundai vehicle technical support to the Company’s Dealer Network so that problems are documented and issues resolved in a timely and satisfactory manner.HOW WILL YOU MAKE AN IMPACTRespond to dealership requests for technical assistance via phone or electronicallyAdvise dealership technicians on appropriate repair actionsDiagnose and resolve technical hardware and software issuesResearch questions using available information resourcesFollow standard help desk proceduresLog all help desk interactionsIdentify and escalate situations requiring urgent attentionTrack and route problems and requests and document resolutionsStay current with vehicle systems information, changes and updatesDocument and escalate emerging quality issues from the fieldWHAT YOU WILL BRING TO THE ROLEExcellent Automotive Technical skillsKnowledge of vehicle diagnostic methods and equipmentAdvanced knowledge and understanding of automotive electrical systems, including in-depth experience with vehicle networks (CAN, LIN bus) as well as experience with BEV systemsAutomotive Master Technician (or equivalent)Experience with teaching/coaching technical aptitudesKnowledge and experience of customer service practices5 - 7 years of relevant experience in the same or similar positions.Completion of a secondary school diploma and college, e.g., diploma / certificate / trade license or an equivalent combination of experience and education.WHAT HYUNDAI CANADA CAN OFFER YOUAward-Winning Work CultureHealth Benefits Start Day OneVehicle Leasing ProgramFlexible start times and Hybrid working environment.RRSP MatchingMaternity and Parental Leave Top-UpCareer Development and Mentoring ProgramTuition Reimbursement SupportWHAT HAPPENS NEXTThe first round of candidates will be reviewed on or before April 25, 2024. All applicants prior to the review date will receive a Plum Assessment to complete to help us learn more about what drives you!STILL INTERESTED? WHY NOT APPLY? If you are excited about this role, the automotive industry, or Hyundai Canada, why not apply? Even if you don’t meet every item listed above, or if you have never worked in automotive, we would love to hear from you. The secret to our recruitment success, real humans are reviewing resumes. There are no bots or algorithms in our process, so why not give it try and let us get to know you? Hiring Range: $72,500 - $100,000 The actual base salary offered is determined based on the successful candidate's relevant experience, skills, and competencies and considers internal equity. We are committed to providing employees with an experience that will help them grow and develop professionally.  Ideal candidates are self-starters, team players and thrive in a dynamic environment.  If you are looking to build your career with a growing organization where you can use your knowledge, skills and talents, consider joining our team.