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MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh, sel̓íl̓witulh, xʷməθkʷəy̓əm, qiqéyt, sc̓əwaθən məsteyəx, kʷikʷəƛ̓əm, q̓ic̓əy̓, qʼʷa:n̓ƛʼən̓, SEMYOME and Matsqui nations where we are privileged to carry out our mission. WHY YOU SHOULD WORK WITH US**: MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.
Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country’s largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.
JOIN OUR TEAM!
MOSAIC is seeking a client-centered, results-oriented individual who is passionate about empowering clients to reach their personal and employment goals in the role of Employment Resource Advisor. This position will be based out of the Ladner-South Delta and North Delta WorkBC Team!
POSITION FUNCTION : The Employment Resource Advisor is primarily responsible for the operation of the WorkBC Resource Room. The Employment Resource Advisor assists clients using the Resource Room in their job search process, maintains a current job board and provides resources resulting in improved employability and successful job attachment outcome. The Employment Resource Advisor also provides back-up to the Employment Skills Facilitators as well as provides additional administrative support to all WorkBC Centre staff as required.
KEY DUTIES AND RESPONSIBILITIES :
- Answer telephone, transfer calls, and respond to questions.
- Support the determination of client eligibility for self-service or case management services
- Follow up with clients
- Assist client to register for services through the Online Employment Services (OES) portal
- Ensure that clients are aware of all available services and supports related to achieving job attachment outcome
- Access employment and community related information resources and supports, as well as government programs or benefits, clients may benefit from
- Develop and keep an updated directory of local up-to-date community-based services as well as information from community service organizations that may be useful to clients
- Work with centre staff to ensure that relevant Labour Market information is easily accessible through the Self-Serve resource area
- Check WorkBC site daily for up-to-date job postings and maintain job board
- Provide clients with access to employment-related self-assessment tools such as interests, personality type, values, career planning, and employability assessments
- Facilitate workshops as required
- Provide back-up coverage and support for the facilitator and receptionist
- Telephone clients to remind them of workshops and provide general reception coverage as needed
MINIMUM QUALIFICATIONS :
- Post-secondary certificate, diploma, or degree in adult education, counselling, psychology, social work, human services, or ESL studies
- Demonstrated experience providing customer service resolving issues both in person and in a virtual service delivery environment
- Experience working with individuals with complex barriers and a broad range of cultural backgrounds
- Current and satisfactory Criminal Record Check required
DESIRED SKILLS AND QUALIFICATIONS :
- Knowledge of the local labour market, community resources, and government programs
- Knowledge of job search techniques, career development, and issues relating to unemployment
- Team player with the ability to work effectively with all types of people
- Good