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YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Parking and Ground Transportation Operations (PGT) is an integral part to the success of the airport journey, providing a safe, reliable and convenient options to passenger as they continue their journey. Position overview Are you a critical thinker and enjoy analyzing complex data? We have a permanent full-time opportunity for a Senior Program Analyst in the Parking and Ground Transportation (PGT) Department. Reporting the Manager, Commercial Services, the successful candidate will support all aspects of Parking and Ground Transportation (PGT) operations with a focus on program direction and oversight and operational process development, documentation, analysis and improvement. This role also provides day to day management of key service contracts, including performance measurement, reporting, and auditing. As the departmental SME for operational processes this role will support or lead PGT related projects. Key responsibilities include: Oversee PGT programs by developing, documenting, reviewing and updating program operational plans; facilitate decision-making on program development and changes and analyzing operational data to make informed decisions Manage PGT service providers by providing day-to-day operational oversight and direction to various services providers as well as measuring and reporting KPIs within the service contracts. Identify, analyze, understand and document current PGT operational process and ensure training and documentation/reference information is available to operational team real time. Ensure process requirements, goals and applicable KPIs are clearly understood and measured. Continuously analyze and re-evaluate processes, recommend improvements and implement changes. Assist with Capital Project planning and participate in all relevant project meetings and provide input or recommendation to other projects as needed. Key qualifications include: Five years’ related experience in an operational/process environment, supplemented by a bachelor’s degree in business or a related discipline; or an equivalent combination of training and experience in managing operational, process and/or complex business environments. Proven ability to work and make decisions in a complex operational environment with minimal supervision. Experience using sound business principles and data analytics to evaluate and support decision making. Demonstrated experience measuring performance of operational and process flows Demonstrated analytical and critical thinking skills to assess and review operational and process flows, demand, constraints and partner requirements Ability to diplomatically lead meetings with stakeholders that may have differing opinions Strong organizational skills and the flexibility to produce high quality results with minimal supervision and direction Experience working with multiple levels of internal and external stakeholder groups Experience using technology solutions to support operational and business requirements Experience working in parking and transportation industries an asset This position is open to both Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position. Salary Range : $80,932 to $105,773 per annum, based on a 37.5-hour work week. This is individually tailored to reflect your unique experience, qualifications, and internal equity. At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at https://careers.yvr.ca/benefits . Please note that availability may vary based on employment type and is subject to certain eligibility requirements and potential changes by YVR. Who We Are YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters. At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive. Whatever your background and wherever you’re from, you belong at YVR. If you have any questions about accessibility or require any assistance applying, please reach out at careers@yvr.ca .