Operation Manager - Marine Services

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Job Description Overall operational efficiency Understand and communicate workplace health, safety and environment objectives set out by SGS. Ensure systems, processes and behaviours are in place to achieve expected OSH performance levels. Understand and communicate operational performance objectives and ensure they are well understood. Ensure Marine personnel monitor and maintain established standard methods (API, ASTM, ISO...). Ensure Marine personnel monitor and maintain the SGS quality system. Provide support to the marine inspectors for performance issues and assist in the development of efficient corrective actions. Ensure training provided is consistent with SGS and clients’ best practices including document review and employee participation in the qualification process. Ensure exceptional performances are recognized and participate in employee recognition events when possible. Leadership Recognition Provide technical and interpersonal advice to all Marine personnel. Conduct annual performance reviews of Marine personnel. Work closely with other managers to identify future leaders and create a personalized development plan for these candidates. Business Issues Understand and apply current contracts for major clients. Participate in the management and resolution of claims for damages to minimize impacts. Identify high risk activities or situations to avoid where SGS may have to take on some responsibility (injury, contamination, reputation). Develop winning solutions that maximize the value of services rendered to clients while contributing to SGS’ success. Recognize and act appropriately with regards to situations that take into account the protection of the short-term financial impact compared to the long term negative positioning the Company could have with a client. Minimize operational costs while ensuring the quality of services rendered expected by clients. Client Relations Know the key clients and the different hierarchy levels of the organization. Communicate with client contacts to assess their levels of satisfaction. New Business Development Participate in the development of new business opportunities with existing clients’ management teams. Know and promote other SGS services to existing clients. Provide support to business development efforts with new clients in the following ways: Identify potential clients through industry contacts. Participate in sales calls and preparatory meetings. Conduct a visit of a potential client’s facility and participate in the scoping of projects and project proposals. Qualifications Education: Bachelor’s degree Experience: Over 7 years in Oil & Gas or related product line Specific technical skills: Ability to motivate management teams to meet specific goals. Ability to coordinate several activities at once. Ability to establish and implement pragmatic action plans from current strategies. Must be able to read, understand and follow work instructions in a safe, accurate and timely manner. Candidates should be proficient in using various type of computer software (Word, Excel, PowerPoint and Outlook). Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment. Demonstrates excellent verbal and written communication skills including grammar and composition. Ability to work well with others & independently. Proven time management skills and a strong attention to detail. Works well under pressure. Ability to coordinate and motivate teams working towards a common goal. Ability to act quickly and decisively, in addition to making difficult decisions. Takes ownership of objectives and holds himself/herself accountable for his/her actions and others accountable for their actions. Demands and shares success. Extended hours may be required from time to time. Travel to other SGS locations may be required from time to time. Ensures full compliance with the company’s Health & Safety, Code of Integrity, and Professional Conduct policies. Additional Information Salary: $90,000 - $110,000 Full Benefit Package with RSP Plan SGS Canada is an equal opportunity employer and we are committed to achieving greater accessibility by providing accommodation for people with disabilities during our hiring process. Accommodations are available on request for qualified candidates during each stage of the recruitment process. Please note that candidates applying for Canadian job openings should be authorized to work in Canada.