Human Resource Coordinator / People Experience

Our purpose is Making Lives Better through Happier Aging. We help seniors stay in their homes for as long as they choose, and our real talent is caring and connecting to seniors’ hearts. We have a mission to help seniors continue doing what they love most.

As a member of the Nurse Next Door team you understand how to hustle with heart - this is essential! You enjoy working collaboratively but with a high degree of autonomy and thrive by seeing results. You are a self led leader who takes responsibility for your own actions.. You take ownership of your KPI’s and set stretch goals for yourself. You are adaptable and flexible, willing to step in to help your teammates as required.

As the People Experience Coordinator , you work in partnership with the Care Designer team to lead the recruitment, selection, hiring and onboarding of the BEST Caregivers to deliver premium care to our Clients. You ensure that all people systems and initiatives are executed according to Nurse Next Door’s operating model, purpose of Making Lives Better, core values and brand. You bring our purpose and values to life on a daily basis.

The People Experience Coordinator role is essential in meeting our business goals by ensuring that we have the exceptional and passionate Caregivers to meet our current and future client needs in order to grow the business. You show care by engaging in intentional, compassionate conversations to help others achieve their fullest potential. You are inspired by the idea of being involved with an organization that is changing the way we deliver home care through our Happier Aging philosophy and our People Promise.

As the People Experience Coordinator , you drive results by:

• Follow the Nurse Next Door people recruitment system to lead all aspects of recruitment and building a solid people pipeline
• Proactively develop community relationships to drive a strong Caregiver referral network through employment centers, local nursing colleges and other avenues
• Collaborate effectively with Care Designers to match Caregivers to Clients to deliver on our Brand Promise of the perfect match
• Ensure staff to client ratio is 1.5 to 1 in order to deliver continuity of care and enable zero cancellations on client’s visits due to lack of available staff
• Oversee administrative policies, procedures and practices to be in compliance with employment standards and Nurse Next Door requirements; be the expert in your local market
• Coordinate and lead Nurse Next Door Discovery Day, caregiver training, and ensure Caregivers are proficient in the use of all Nurse Next Door apps and systems
• Coach and mentor new team members using radical candor to help them grow and thrive - while delivering on our people promise..
• Lead, implement and ensure 100% adoption of new People programs and special projects as directed
• Champion employee engagement, growth and development opportunities in line with the Year of the Caregiver initiatives
• Build relationships with existing employees to understand career goals and support with identifying a future career roadmap
• Manage the end-of-employment process
• Work in partnership with the General Manager, Care Designer, and Care Ambassador, and Sales and Marketing Coordinator to achieve organizational goals

Education and Experience Requirements :

• Entrepreneurial drive and desire to always exceed expectations in relation to key performance indicators (KPIs) and stretch goals
• Experience recruiting A-Players in a high volume (10+ staff per month) and fast growth environment in a healthcare setting
• Minimum three years progressive HR management experience with hands on experience with recruitment and hiring. Home health care experience preferred.
• Intentional organization, planning, time management and multitasking skills
• Must be organized and have exceptional attention to detail
• Demonstrated exceptional written and verbal communication skills
• Strong computer skills, proficient in G-Suite: Gmail, drive, docs, calendar
• Experience using Indeed and Hireology preferred
• Fluency in other languages other than English considered an asset
• Background or Criminal Record Check with a Vulnerable Sector Search (updated every 5 years for continued employment)

Job Types :Full-time, Permanent

Compensation : $45,000.00-$60,000.00 per year + Extended Health Benefits

Benefits :

• Committed to bringing our People Promise to life for all staff
• One-on-one coaching and peer mentoring to help you excel
• Opportunities to grow personally and professionally through ongoing training
• Company culture that admires people, delivers WOW experiences, committed to making a difference, and finding a better way
• Company social events and awards program
• Extended health care after 3 months (50% employer paid)
• Free on-site parking
• Hybrid work model (after first 3 months)
• Access to company car for community events

Schedule :

• Monday to Friday (8 hours / d